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负责实木地板质量控制流程的全面协调,确保检验符合标准;管理产品规格、保修检查及维修协调,并主导技术查询与员工培训。
Embelton has been delivering excellence in flooring and acoustic solutions for over 100 years. As a trusted name in the industry, we combine innovation, product expertise, and customer care across residential and commercial projects nationwide.
We’re now seeking a Quality Control and Warranty Coordinator to lead our timber flooring QC and warranty operations — a pivotal role that ensures product integrity, customer satisfaction, and continuous improvement.
Your key responsibilities will include:
Overall coordination of Embelton Timber Flooring QC process
Ensuring QC checks are completed in line with documented procedures
Creating and maintaining product specifications for imported flooring products
Conducting warranty inspections across Victoria, and managing claims nationally
Coordinating warranty repairs and defect work, including commercial projects
Ensuring installation instructions are accurate and up to date
Supporting product development from a technical and QC perspective
Acting as the internal lead for technical product queries and staff training
Strong interpersonal skills to work with builders, developers, suppliers, tradespersons, customers, and internal teams
Ideally, some knowledge of timber flooring products and installation practices
Computer literacy and attention to detail for accurate record-keeping
Willingness to travel for inspections (primarily within VIC)
A proactive, solutions-focused mindset and commitment to quality outcomes
专业技术服务业