以上为北京时间。链接检查不代表仍在招聘，申请前请以招聘官网为准。
按这个岗位的城市和方向提醒，确认后才开启，可选择每日或每周。
协助患者完成登记预约与费用结算，协调医疗团队确保就诊流程顺畅；通过多渠道提供高品质客户服务，处理保险事宜，保障患者体验。
岗位职责：
Summary of Responsibilities:
• Assist patients with the registration process and book future appointments for patients 协助患者登记信息、为患者做预约服务
• Settle patient accounts by processing invoices and collecting payments from patients为患者结账、开发票
• Coordinate with medical team or service related department to provide patient UFH standard service. 与医疗团队或相关服务部门协调以向患者提供和睦家高水准服务
• Provide a high level of customer service to patients by responding to patient inquiries via phone, email, or in person. 对患者的来电来邮或亲自登门咨询提供高品质的客户服务
Responsibilities: (This list may not include all of the duties assigned.)
• Ensure that the scheduling and registration process for the patient is completed
accurately and efficiently保证准确无误并高效地完成患者的预约和登记
• Respond to patient inquiries and educate them on UFH-level policies and procedures.
有效回应患者的疑问并根据和睦家的政策和流程帮教患者
• Assist with generating patient invoices and processing patient payments to ensure that patient’s accounts are settled. 协助打印发票、为患者结账
• Coordinate with insurance companies to ensure that patient has active medical
coverage for the services that they receive at UFH. 与保险公司沟通协调以确保患者在和睦家所接受的医疗服务在被保险的范围内
• Assist Supervisor/Manager with any new initiatives or special projects. 协助主管/经理完成新的任务或额外项目
任职要求：
Qualifications:
• Associate college degree or above preferred;
• Working experience in service industry /cashiering/ customer service preferred;
• Previous working experience in international hospital / clinic or hotel preferred.
Skills:
• Excellent language skills in Chinese and English, verbal and written
• Good customer service and problem-solving skills
• Professional manner and etiquette
• Communicating skill in interacting with patients and colleagues
Knowledge:
• Excellent working experience/knowledge in customer service
• Good proficiency in Microsoft Word and Excel;
• Good understanding of healthcare industry
【职位类别】前台
【学历要求】大专及以上
【经验要求】5年
【招聘人数】1
【招聘项目】日常招聘
【所属公司】上海和睦家医院
Qualifications:
• Associate college degree or above preferred;
• Working experience in service industry /cashiering/ customer service preferred;
• Previous working experience in international hospital / clinic or hotel preferred.
Skills:
• Excellent language skills in Chinese and English, verbal and written
• Good customer service and problem-solving skills
• Professional manner and etiquette
• Communicating skill in interacting with patients and colleagues
Knowledge:
• Excellent working experience/knowledge in customer service
• Good proficiency in Microsoft Word and Excel;
• Good understanding of healthcare industry
