岗位职责： Primary General Responsibilities:
• Provide excellent services in greeting customers.
• Assist foreign patients with registration documents
• Rounding of patients, assist with any issue, answer patient inquiries and follow up.
• Direct all patients in the right direction, escort patients as much as possible
• Assist in scheduling appointments
• Build up a rapport with patients to offer personalized services to them. Help with patient requests, e.g. help organize copies of medical records and send to patients
• Help inpatients to get any type of services desired (visa extensions, hair dresser, etc)
• Escort patients outside the hospital if approved by attending physician and supervisor
• Assist in resolving complaints
• Ensure that comments and complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied.
• Flexibility taking variety of shifts including weekends based on the department need
• Be alive to new ideas which could benefit the hospital and seek opportunities to continually improve patient service
• Attend meetings as required.
• Assist manager on projects and new initiatives
• Other tasks that are allotted by management.
• Maintain good working relations with all departments
• Identify patients/family's psychosocial concerns that affect patient care management and interact with patient/family/interdisciplinary team to facilitate the patient care process.
• Provide short-term crisis intervention counseling for patient/family and participate in the provision of emotional support to the patient/family during patient's hospital stay.
Primary duties related to the Arabic market:
• Oral interpretation from Arabic to English (vice versa)
• Provides information to patients in a pleasant and helpful manner in Arabic and English
• Provide assistance to doctors, nurses, cashiers, pharmacists and other staff in the hospital when needed to communicate effectively with Arabic patients
• Provide general information of the hospital and services to Arabic patients
• Give hospital tours
• Daily visit new Arabic inpatients and deliver high quality service to them
• Community outreach: Act as project manager for Arabic market development
• Take on call duties and cover weekends based on roster
任职要求： • Fluent Arabic, native speaker or MSA or FSA level 4
• Fluent English, English level (CEFR level C1 or IELTS 8)
• Interpretation skills
• Ability to handle multiple tasks at one time;
• Friendly and outgoing personality
• Open mind and proactive thinking
• Excellent computer skills (Word/Excel/PowerPoint);
• Professional telephone etiquette;
• Good inter-personal skills
• Excellent communication skills
• Excellent problem solving skills
• Lead by example, have the ability to take direction, show initiative and be task orientated
• Be organized
• Must be a good team player
• Fluent Arabic, native speaker or MSA or FSA level 4
• Fluent English, English level (CEFR level C1 or IELTS 8)
• Interpretation skills
• Ability to handle multiple tasks at one time;
• Friendly and outgoing personality
• Open mind and proactive thinking
• Excellent computer skills (Word/Excel/PowerPoint);
• Professional telephone etiquette;
• Good inter-personal skills
• Excellent communication skills
• Excellent problem solving skills
• Lead by example, have the ability to take direction, show initiative and be task orientated
• Be organized
• Must be a good team player
