Our Human Capital

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[2025 Environmental, Social and Governance Report](/media/gk4ffybv/viva-goods_annual-report-2025-esg.pdf)
Our Human Capital
The Group places great importance on employee compensation and working conditions. Each subsidiary develops its own Employee Handbook based on operational characteristics and local regulations. These manuals outline transparent and competitive salary systems alongside diverse benefits, including comprehensive medical insurance, product discounts, birthday leave, study leave, paid paternity leave, breastfeeding leave, volunteer service leave and compassionate leave4. Based on the Salaries and Benefits Management System, the Human Resources Department of the Group conduct regular salary market research comprehensively analyzing the responsibilities of different positions and employee experiences to provide employee with market-competitive compensation packages. Concurrently, through annual performance reviews as well as salaries and benefits assessments, we ensure the salary system remains fair and motivating. Clarks implements a “globally consistent, locally relevant” incentive strategy. Its global bonus program ensures unified organizational objectives: each participant has two globally shared targets and two role-specific targets (corporate or regional). Bonuses for retail, distribution centers, and sales teams combine global KPIs with local metrics.
Moreover, the Group actively fulfill human rights and labour responsibilities, strictly prohibiting the use of child labour or forced labour in our operations and supply chain. We never require employees to work during maternity or sick leave, while promoting codes of conduct covering diversity, antidiscrimination, anti-harassment and reasonable working hours. The Employee Handbook specifies that age verification is mandatory for onboarding, and an ID verification system is introduced in our recruitment processes, supplemented by manual checks; if any hiring of child labour is discovered, the Company will immediately implement remedial actions. All employment terminations within the Group are based on lawful grounds and strictly adhere to local labour regulations and dismissal procedures.
As an employer that values family harmony among its employees, the Group has taken various family-friendly measures to help employees balance work and family responsibilities, such as setting up well-equipped breastfeeding rooms and providing an on-site nursery for practical convenience of employees. The Group is dedicated to creating a fair and unbiased work environment with a strong focus on employee rights, and introducing internal policies in our subsidiaries, including the Global Equality, Diversity, Equity and Inclusion Principles, the Speak Up and Non-Retaliation Policy and the Modern Slavery and Human Trafficking Policy. This is to ensure that all employees receive fair recruitment and promotion opportunities based on their professional skills, experience, and qualifications, regardless of nationality, gender, race, religion or family background. Also, we strictly enforce the Anti-Harassment Policy to eliminate any acts of harassment, defamation or personal injury.
15th Anniversary Celebration of Viva
Pickleball Event
The Group places a strong emphasis on employee growth and development, closely aligned with long-term strategic objectives. To encourage and support continuous learning and professional advancement, the Hong Kong headquarters office increased each employee's education and training allowance to a maximum of HK$8,000 in 2025. This aims to provide a wider range of course options, enhancing the professional knowledge and skills required for employees to fulfill their responsibilities. Simultaneously, the Hong Kong headquarters will develop training plans based on demand. By completing training needs questionnaires, the office will gain deeper insights into specific employee requirements, enabling the design of training programs that better align with employee expectations and the company's development direction.
In terms of career development, the Group has created diverse career development pathways for office staff, retail employees and production roles, establishing a flexible and fair promotion mechanism and ensuring every employee has equal opportunities for achieving professional growth. Promotion evaluations are based on based on employees’ work abilities, performance assessment results and position compatibility. All eligible employees are entitled to fair promotion opportunities; those who perform exceptionally or make outstanding contributions may also qualify for accelerated promotion to expedite their career advancement. In addition, the Group has formulated an internal job transfer policy, allowing employees to apply for cross-departmental or cross-role transfers based on their personal career plans and interests. Professional career counseling support is provided to further broaden development opportunities, achieving a win-win outcome that fulfills both individual potential and corporate needs.
The Group regards the health and safety of employees as the paramount importance, strictly adhering to highest standards of occupational safety and health. We systematically identify potential risks in the workplace to create a safe and comfortable environment for employees. In the Group Policy and Code of Conduct, the Group commits to achieving the highest occupational health and safety standards in the workplace, complying with legal requirements, and providing employees with safety assurances. Management is responsible for ensuring a healthy and safe workplace. Awareness is enhanced through information dissemination, training, and supervision to help employees prevent potential health risks. Occupational health and safety guidelines are developed based on job roles and business characteristics, with a commitment to safeguarding employees' physical and mental well-being within reasonable and practicable limits. Employees must comply with relevant safety rules and procedures to collectively maintain their own and their colleagues' safety.

Our Community
Over the years, the Group has actively fulfilled its corporate social responsibilities by establishing internal welfare policies to support social contributions in areas such as education, sports, health, and community development. Leveraging its sports resources and human capital, the Group has organized various community events, promoting active and healthy lifestyles and enhancing public well-being.
The Group is dedicated to promoting sports culture nationwide by actively encouraging public participation in various fitness activities, and raising national health awareness through major public welfare events. We regularly collaborate with sports organizations and successfully organized a series of activities such as “Fun Run 2025” the 5th Li Ning Sports Park Welcome Run, the “2025 Golden Snake Spring Welcoming Gaoxuan Sports Cup” Table Tennis Parent-Child Doubles Tournament,, the “Spring Joy • Nature and Love Growth Party”, the 4th Hangzhou Bay Li Ning Sports Park Family Carnival, and the “Badminton: More Than Just Infinite Energy Li Ning Sports Park Cup” Badminton Tournament. These events attracted tens of thousands of citizens across multiple disciplines including running, ball sports, and family activities.
“Fun Run 2025” the 5th Li Ning Sports Park Welcome Run
“Badminton: More Than Just Infinite Energy Li Ning Sports Park Cup” Badminton Tournament
The Group actively participates in sports and recreational activities for officials of all ages from local human resources and social security bureaus. We regularly host public seminars on drowning prevention and continue to promote the National Physical Fitness Test programme as a routine initiative. advocating for the concept of exercise and fitness comprehensively while promoting the coordinated development of community sports and safety education.
National Physical Fitness Test in Dongsheng CIFI
National Physical Fitness Test in Volkswagen 4S Store
Clarks, upholding its century-old tradition of community development, continues the historic commitment of its UK Street headquarters to provide housing and welfare for employees. In 2025, Clarks has donated a total of £86,000 and 10,000 pairs of shoes, supporting global and local charitable causes including MiracleFeet (£5,000), Forum for World Education (£78,000), Little Hearts Matter and St Margarets Hospice Care (£1,000 each), and the Sals Shoes charity (10,000 pairs of shoes). A comprehensive community development framework is currently being established, encompassing policies, processes, and social impact measurement mechanisms.
The Group has always adhered to the core spirit of “giving back to society” and takes on significant responsibility for the communities we serve. We actively promote social inclusion and deepening communication and cooperation with local communities, with a particular focus on youth and socially disadvantaged groups. The free access initiative for sports facilities continues to be implemented. On designated holidays, venues are fully open at no cost to women, migrant workers, medical personnel, Communist Party members, active-duty and retired military personnel, teachers, and other groups, encouraging broad public participation in sports. During festivals like the Double Ninth Festival and National Fitness Day, all venues offer free admission. Additionally, specific sports parks provide discounted swimming rates for seniors aged 70 and above. The 2025 free access initiative attracted over tens of thousands of visitors, particularly benefiting disadvantaged groups and earning unanimous praise from the community. Continuous improvements to the reservation system and accessibility facilities, alongside expanded coverage, have assisted the implementation of the national fitness strategy.