Technical Services Representative

Technical Services Representative
514895
Auckland
Full Time
Closing on: 26 Jun 2026
Technical Services Representative
Be the expert for customers, resolving complex glass enquiries
Take ownership of the full journey – from initial enquiry through to final delivery
Dynamic, permanent full-time role in a hands-on onsite environment Ready to step into a role where your solutions keep customers and operations moving? Apply now!
Role Details:
You’ll be the go-to support for customers, handling enquiries, resolving product issues, and providing clear technical advice. Working closely with sales, quality, and operations teams, you’ll ensure a seamless experience and deliver timely, effective solutions.
What you’ll do
Act as the first point of contact for customers, handling enquiries, resolving issues, and providing clear technical support
Manage customer orders end-to-end, ensuring accuracy, timely processing, and proactive communication on status and delivery
Provide product advice and troubleshooting support, helping customers select and use products effectively
Coordinate with sales, production, and logistics teams to ensure smooth order fulfilment and issue resolution
Take ownership of customer issues, investigating and driving solutions through to completion
Build strong customer relationships through responsive service, follow-ups, and ongoing support What you’ll Bring:
2–3 years’ experience in customer service or technical support within a manufacturing/industrial environment
Strong technical aptitude with the ability to troubleshoot glass product-related issues
Proficiency in CRM, SAP, and order management systems, plus Microsoft Office (Word, Excel, Outlook)
Excellent verbal and written communication skills, with the ability to engage customers at all levels
Strong problem-solving and conflict-resolution skills, with a focus on customer outcomes
High attention to detail with the ability to manage multiple enquiries under pressure What you’ll love when you join us:
Sustainability: Contribute to sustainability initiatives that make a difference.
Supportive Environment: Be part of a team that values safety, respect, and collaboration.
Career Growth: Opportunities for further training and career advancement within the company
Lifestyle balance : Opportunity to purchase additional annual leave
About Visy
Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations – predominately in Australia and New Zealand.
We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.
Ready to make a difference? Apply now and be a key player in shaping our future!
You will be required to meet Visy’s employment criteria, which will include a criminal history check.
Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.