We are looking for a Quality Department Manager (Customer Representative) who will act as the internal representative of customer requirements related to quality standards.
This role is responsible for:
Identifying and managing special characteristics
Defining quality objectives and ensuring related training
Leading corrective and preventive actions
Supporting product design and development
Managing customer portals
The role also ensures the coordination and supervision of quality system implementation across the organization, in line with the Quality Manual and customer requirements, to maintain competitiveness.
Role Scope & Responsibilities
Key Responsibilities
Process Ownership
Act as process owner for flows 0, 1, and 5, with accountability for associated results
Customer Representation
Serve as the Customer and Management Representative
Act as the internal and external voice of the customer regarding quality requirements
Ensure:
Compliance with special characteristics
Definition and achievement of quality objectives
Team training and development
Execution of corrective and preventive actions
Product development alignment
Stop production or implement containment actions when necessary to protect the customer
Stop shipment of non-conforming products
New Projects
Assess feasibility of new manufacturing projects for customer components
Support introduction of new processes, equipment, and quality control systems
Coordinate cross-functional execution to ensure projects are delivered on time
Manufacturing Process Control
Supervise statistical process control (SPC) through sampling methods
Ensure compliance with defined procedures and quality systems (even for approved equipment)
Define inspection criteria and communicate them to audit teams
Analyze customer complaints and ensure appropriate actions are taken
Quality Systems Management
Ensure proper implementation of the quality management system defined by the central quality function
Verify that:
Working conditions
Documentation
Tool validation comply with established quality standards
Supervise system application and require corrective actions when needed
Ensure the Environmental Management System is:
Established
Implemented
Maintained in line with international standards
Report system performance to top management and recommend improvements
Additional Responsibilities
Act as Product Risk Manager (PRM)
Information Systems
Communicate IT system needs to the IT department
Ensure delivered systems meet departmental requirements and timelines
Compliance & Standards
Ensure adherence to:
Quality standards
Safety regulations
Environmental standards
Candidate Profile
1. Education
Master’s degree (Bac+5) or equivalent in a technical or scientific field, or proven experience in quality within the automotive or plastics industry
2. Key Skills
Strong interpersonal skills
Ability to access and process information effectively
Active listening skills
Communication skills
Cross-functional coordination
Conflict management
Strong negotiation and influencing skills
Proficiency in standard IT tools
3. Experience
Minimum 5 years of experience in the automotive or plastics industry
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
