Customer Success Manager - Thai

Job Description

• Independently take charge of the project and the client, incl. the planning, organizing, executing and monitoring of the project during its whole life cycle;
• Follow the team to successfully deliver large-scale system projects according to the project scope and plan, incl. account management (managing SLAs, invoices, financial planning), requirements management, product development, environment operation, and maintenance, etc.
• Maintain good communication with clients and partners so as to improve customer satisfaction;
• Effective lead and coordinate internal teams incl. BA, architecture, development, operations, and maintenance; create a team spirit atmosphere and solve internal problems;
• Optimize resources and control costs.

Requirement

• University graduate with ideally 3 or more years’ relevant experience in project management and 5 or more years’ relevant experience in software or internet industry;
• Awareness of software lifecycle and development process;
• Excellence in communication, coordination, and problem-solving; able to withstand pressure; equipped with a high sense of responsibility, strong communication and coordination ability, team spirit, and leadership
• Languages: English and Mandarin at the business level
• Previous experience in the insurance industry is an advantage.