We are seeking a Patient Solutions & Diagnosis Manager to drive innovative patient solutions and enhance diagnosis efforts within healthcare systems. This role requires a deep understanding of patient needs and the ability to analyze and generate actionable insights from PSP data. The successful candidate will proactively shape the patient experience by leveraging internal and external resources, increasing patient awareness and improving access to care. Additionally, they will be responsible for translating insights into strategic recommendations to optimize patient programs and guide business decisions.
Key Responsibilities
Develop and implement patient solution programs to address patient needs and improve health outcomes.
Analyze PSP data from relevant programs, generating insights to inform business strategy and enhance patient engagement.
Provide strategic recommendations based on insights to program owners and the business team, ensuring continuous program improvement.
Collaborate cross-functionally with medical, marketing, and digital teams to ensure effective customer engagement and stakeholder interactions.
Integrate patient insights into business strategies to improve the effectiveness of patient solutions and support decision-making.
Ensure compliance with company policies, standard operating procedures (SOPs), regulatory guidelines, and corporate values in all decision-making processes.
Support market research initiatives, including patient journey mapping and patient insight analysis, to identify unmet needs and opportunities.
Foster partnerships with external patient organizations and academic associations to strengthen patient support initiatives.
Act as a patient advocate, engaging with stakeholders to identify patient needs and develop meaningful solutions that enhance the patient experience.
Qualifications & Requirements
Bachelor’s degree required; an advanced degree is preferred. A background in commercial, pharmaceutical, or healthcare industries is advantageous.
5+ years of experience in the healthcare industry, particularly in commercial roles.
Strong expertise in data analysis, patient insights, and customer analytics, with the ability to translate data into actionable strategies.
Proven ability to generate insights from customer data and provide strategic recommendations to program owners and business leaders.
Strategic thinking and execution skills, with the ability to synthesize complex information and drive data-driven decision-making.
Strong commitment to integrity, compliance, and ethical business practices.
Demonstrated ability to lead complex projects, navigate ambiguity, and drive innovation.
Excellent communication and influence skills, with a track record of leading cross-functional teams.
Proficiency in English (both written and spoken) is required.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
