RWTKP - Villa Attendant - Harbour Court

Job Summary:
The Villa Attendant is responsible for delivering exceptional housekeeping services within the Private Residence Club and Owner Villas, reflecting the refined standards of Rosewood Hotels &
Resorts. This role ensures that each villa is maintained to the highest levels of cleanliness, comfort, and presentation while creating a personalized and intuitive experience for Owners and Guests.

The Villa Attendant plays a key role in supporting Rosewood's philosophy of relationship hospitality by anticipating needs, respecting privacy, and delivering service with genuine care and attention to detail.

Key Responsibilities
- Clean and maintain all areas of Owner Villas, including bedrooms, bathrooms, kitchens, living, dining, laundry room spaces and outdoor areas where applicable.
- Perform daily and full/deep cleaning services in accordance with Residence Club and brand standards.
- Dust, polish, vacuum, sweep, mop, and sanitize all surfaces and furnishings.
- Clean carpets, rugs, upholstery, and drapery using appropriate equipment and techniques.
- Maintain organized, fully stocked housekeeping carts and storage areas at all times.
- Dispose of waste discreetly and maintain cleanliness in service and disposal areas.
- Complete villa inspections and inventory checklists with accuracy; report discrepancies promptly.
- Identify and report maintenance concerns and follow up to ensure timely resolution.
- Use only approved products and adhere to all safety and sanitation standards.

Guest &
Owner Experience
- Deliver warm, discreet, and personalized service in line with Rosewood Hotels &
Resorts standards.
- Anticipate Owner and Guest needs and respond promptly to all requests.
- Respect privacy and confidentiality at all times.
- Collaborate closely with Concierge/Maintenance and other departments to ensure seamless service delivery.
- Engage with Owners and Guests in a professional and courteous manner, gathering feedback to enhance their experience.
- Support the "Owners and Guests First" philosophy through thoughtful and intuitive service.

Team &
Culture
- Foster a culture of respect, collaboration, and professionalism within the Residence Club team.
- Communicate effectively with the Executive Housekeeper regarding villa status and priorities.
- Demonstrate a commitment to Rosewood's "Sense of Place" philosophy by maintaining an environment that reflects the property's unique identity and standards.
- Uphold all company policies, grooming standards, and service expectations.
- Participate in ongoing training and development to continuously enhance skills.

About Us
A destination in itself, the recently renovated Rosewood Bermuda is the centerpiece of the prestigious community of Tucker's Point Bermuda's premier resort, golf club and residential community. Gracing 240 of the most beautiful coastal acres on the island, the award-winning tropical hideaway neighbors the estates of Tucker's Town and offers breathtaking vistas of the ocean and sound. With just 88 rooms and suites, guests feel they are part of an elite club with exclusive access to the largest private pink-sand beach on Bermuda as well as the island's finest amenities. They can golf like champions, sail the ocean blue, dive shipwrecks and colorful reefs, play a friendly game of tennis or "spa" to their heart's delight within this well-appointed setting.