What You'll Bring:
You have a passion for building relationships and solving customer problems. You are looking for an opportunity to learn new things and to collaborate across engineering, sales and customer teams to resolve complex use cases. You enjoy solving complex business problems across a broad range of use cases. You are a strong advocate for the customer and ensure a high level of customer satisfaction.
Qualifications:
- 3-5 years of proven experience in heavy customer focus positions with strong skills in Salesforce custom flows, custom fields and objects, workflows and Apex and Reports.
- Experience in managing applications from Salesforce AppExchange. Strong PL/SQL skills and understanding of object models.
- Hands-on experience in DocuSign, PandaDocs, or other document generation tools.
- Experience in Order-To-Cash (O2C), Accounts Receivable (AR), and/or General Ledger (GL) is a plus.
- Proficiency in APIs, SQL, and scripting languages (e.g., Python, JavaScript, or Bash) is a plus.
- Experience with CRM, ticketing systems, and logs analysis (e.g., Zendesk, Jira, Salesforce).
- Ability to accurately scope, plan and estimate the level of effort for tasks, with an appropriate balance of risk and effort.
- Excellent spoken and written English. Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
- Adhere to company policies and procedures, including data privacy and security guidelines, while handling client information
- Ability to work with global teams. Customer empathy is a must.
- Positive attitude and the ability to stay calm under pressure.
- Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge.
- Willing to work in a fast paced startup environment.
Bonus Points (optional):
- Experience supporting SaaS products or enterprise software.
- Knowledge of RESTful APIs, webhooks, and authentication methods (OAuth, SAML, etc.).
- Familiarity with logging and monitoring tools (Splunk, HyperDX, etc.).
