What You'll Bring:
7+ years of infrastructure or SRE engineering experience, with at least 3 years managing platform, infra, or SRE teams in a product-focused SaaS environment.
Production AWS ownership — you've run HA workloads on AWS at scale, covering high availability, governance, compliance, and a 24/7 on-call program.
Infrastructure as code - you've built and scaled IaC practices using Terraform, and know enough about packaging tooling (Helm, Kustomize, or similar) to make good architectural decisions and hold the team to a high bar.
CI/CD fluency — you've built or owned pipelines in GitLab CI, GitHub Actions, Jenkins, or similar, and know where they break under scale.
Observability ownership - you've built or evolved an observability stack and made it materially better: alerting, SLOs, and distributed tracing for a real production system.
Incident command - you've run customer-facing major incidents both as incident commander and as the manager supporting the team. You know the difference between those roles.
Application security - you've embedded security into the SDLC: SAST/DAST/SCA, vuln management with SLAs, and threat modeling as a team practice, not a checkbox.
Cloud security posture - you own IAM, secrets management, network segmentation, and CSPM. You've hardened an AWS environment and can explain the tradeoffs you made.
Compliance partnership - you've worked alongside IT on compliance programs (SOC 2, ISO 27001, or similar) and know how to translate requirements into engineering work.
Deeply hands-on - you've kept your technical edge as your teams have grown, and you're still close enough to the work to spot problems early and earn credibility with your engineers.
Bias for action - you default to doing, not delegating. When something is broken, you dig in. When a process isn't working, you fix it. You don't wait to be told.
Active AI adoption - you use AI-assisted tools (Claude Code, Copilot, Cursor, Windsurf, or similar) as part of your daily workflow for incident diagnosis, IaC authoring, runbook generation, or log and metric analysis. You can describe specifically how, not just that you do.
Bonus Points (optional):
B2B SaaS experience with Salesforce coupling — managed packages, org provisioning, integration patterns
CPQ, billing, or revenue domain — high-stakes correctness, audit-relevant data
Experience standing up a Platform Engineering practice or internal developer platform (Team Topologies, paved roads)
