Associate Manager, Innovation & Customer Experience Practice, Insights, China

Associate Manager, Innovation & Customer Experience Practice, Insights, China

Location: Shanghai, Hengfeng Road
Posted: 17 Days ago
Job Type: Fixed Term Contract
Ref: R101687

Main Responsibilities
Independently design entire questionnaire/guide including new type of projects and discuss questionnaire with the client
Translate research objectives into questionnaire flow
Write complex research proposals based on instructions from supervisor
Provide advanced analysis and generate insightful and value-added findings and suggestions
Work out report flow with instruction from supervisor
Write error-free report with summary and recommendations based on instructions from supervisor
Deliver presentation of findings in both Chinese and English
Chair projects for at least 2 branded solutions independently
Demonstrate efficient and effective project management to ensure timely delivery at high quality standard
Control and save FLD costs
Build and maintain long-term trusting relationship with client
Respond to client enquiries promptly and provide professional suggestions
Demonstrate strong ability in people management of Research Assistant or Research Executive
Allocate tasks among team effectively. Manage their performance and make appraisals on them
Coach junior researchers on research work and train them up well

Job Requirements
Bachelor's degree or master's degree from top university
3-5 years' experience in market research or related function in either agency side or client side
Excellent English and Mandarin skills both in written and oral
Excellent in MS-Office, including Word, Excel and PowerPoint, and SPSS, SAS statistics
Strong communication and interpersonal skills
Have sound knowledge of overall market research technology and be able to apply to marketing / business practice and strategy
Be able to think logically and insightfully
Advanced analytical skills and be able to make value-added recommendations
Strong client service and account management ability
Strong project management skills
Good people management skills
A team player and be willing to work hard under high pressure and challenges in mature and professional manners

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