Air Customer Service Manager

上海市

以上为北京时间。链接检查不代表仍在招聘，申请前请以招聘官网为准。

职位摘要

负责管理航空客户服务团队，确保高效运作与优质服务。利用航空进出口专业知识及CargoWise One系统处理日常客户业务。主要负责大客户关系管理、数据报告分析及协助部门达成KPI。

Team Leadership:
- Supervise and oversee the air customer service team to ensure high performance and excellent customer support.
- Provide training, guidance, and support to team members to enhance their skills and efficiency.
Customer Service Expertise & System Proficiency:
- Leverage expertise in air import and export operations to manage day-to-day customer service activities.
- Ensure smooth handling of customer inquiries, bookings, and problem resolution.
- Utilize the CargoWise One (CW1) system to streamline processes, maintain accurate records, and enhance service delivery.
Key Account Management:
- Build and maintain strong relationships with key accounts, acting as the primary point of contact.
- Understand client requirements and ensure their needs are met with tailored solutions.
Reporting:
- Prepare and deliver reports as requested by key accounts and internal stakeholders, ensuring accuracy and timeliness.
- Analyze data to identify trends and provide actionable insights to improve services.
Meeting Performance Goals:
- Assist the department in achieving Key Performance Indicators (KPIs) set by the company and customers.
- Monitor team performance and implement strategies to meet or exceed targets.
Additional Responsibilities:
- Monitor and ensure compliance with industry regulations and company policies.
- Collaborate with other departments to improve overall operational efficiency.
- Handle other duties and tasks as assigned by management.