以上为北京时间。链接检查不代表仍在招聘，申请前请以招聘官网为准。
按这个岗位的城市和方向提醒，确认后才开启，可选择每日或每周。
作为集成支持工程师，担任客户与后台系统的技术桥梁，提供API指导、平台配置及测试环境支持，与内部团队协作解决集成问题，助力全球金融基础设施构建。
Integration Support Engineer (Cross-Border Remittance)
Location: Kuala Lumpur, Malaysia | Full-Time
🧭 Who We Are
We are a fast-growing Web3 x AI fintech company building the next-generation cross-border remittance infrastructure. We serve global institutions including banks, e-commerce platforms, and payment providers.
We're now looking for an Integration Support Engineer based in Kuala Lumpur to join our technical support and customer solutions team. In this role, you’ll act as a key link between our backend systems and our clients’ integration teams, supporting them as they connect to our APIs and platform.
If you're someone who loves helping clients succeed through technology and wants to be part of building global financial rails, we’d love to meet you.
🎯 What You'll Be Doing
Serve as the first line of technical contact for client developers and integration teams during onboarding and go-live;
Guide clients through our API documentation and platform configurations;
Provide support for testing environments, credentials, and endpoint setup;
Collaborate with internal teams (Product, Engineering, Compliance) to resolve integration-related issues;
Contribute to the creation of API guides, FAQs, postmortems, and knowledge base articles;
Participate in cross-timezone support meetings and regional integration projects — occasional short business trips to Singapore, Hong Kong, or China may be required;
Assist with incident response and communication for integration-critical clients (on-call rotation may apply).
✅ What We're Looking For
Technical Skills
Good understanding of RESTful APIs, HTTP, Webhooks, and Postman;
Ability to debug request/response flows and assist in integration troubleshooting;
Experience working with client-side integration, API support, or technical implementation is highly preferred. A basic understanding of SQL and backend system logs is a plus. Prior experience with SaaS onboarding, fintech, or infrastructure tools (e.g., Cloud Server, API gateway) is a bonus. Communication &
Collaboration
Strong interpersonal and communication skills — you're confident interacting with both developers and non-technical stakeholders;
Comfortable working in a multicultural, multi-timezone environment ;
Fluent in English (required);
Mandarin is a strong plus (especially for regional clients). Mindset &
Culture Fit
Highly responsible, self-motivated, and detail-oriented;
Quick learner and eager to understand cross-border payment infrastructure;
Solution-oriented and proactive in suggesting improvements to the integration experience.
软件和信息技术服务业
