Regional Team Lead (Romania)

Join Polystar | Elisa Industriq as a Regional Team Lead. Polystar | Elisa Industriq delivers network assurance and automation solutions that help telecommunications operators worldwide turn complex network data into actionable insights. We're looking for a mobile telecom (Core, Radio) technology savvy Regional Team Lead to guide a talented team of telecom system engineers and project managers in delivering outstanding customer outcomes across Europe.

About the Role: As Regional Team Lead, you will lead and empower a high-performing team to deliver exceptional customer experience across your allocated region. Your mission: ensure operational excellence, customer satisfaction, and financial efficiency while fostering a culture of collaboration and growth. What You'll Do: Leadership &
People Development - Inspire, coach, and build a motivated team of delivery and support professionals;
Communicate effectively on projects, priorities, and customer needs;
Forecast resources, plan manpower, and manage team administration;
Drive performance management: goal setting, reviews, and development plans;
Lead recruitment, onboarding, and career progression initiatives. Operational Control - Govern regional delivery and support operations with data-driven decisions;
Prioritize resources to meet project timelines and SLA commitments;
Oversee accurate time reporting and expense approvals;
Act as the operational interface for regional sales and financial matters. Customer Success - Serve as the primary escalation point for regional customers;
Continuously improve customer satisfaction within revenue and cost targets;
Implement structured service reviews and action plans for CSAT/NPS improvement. Hands-On Contribution - Support projects and services aligned with your core competencies (e.g., project management, configuration, support). Why Polystar | Elisa Industriq? We combine deep telecom expertise with industrial-grade AI and data science capabilities. We work with over 100 operators in 55 countries, helping them optimize network performance and deliver better customer experience. Join a team that values collaboration, continuous learning, and measurable impact.