Regional Team Lead (Slovakia)

苏州科铨智立科技有限公司(Suzhou Kequan Zhili Technology Co., Ltd.)

远程4K+

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本站收录时间: 2026/06/25 01:54
最近链接检查: 2026/09/11 07:29

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职位摘要

作为斯洛伐克区域团队领导，负责指导电信系统工程师团队，确保客户满意度和运营效率。亮点包括领导力发展、资源规划和绩效管理。

职位描述

Regional Team Lead (Slovakia)
Join Polystar | Elisa Industriq as a Regional Team Lead
Polystar | Elisa Industriq delivers network assurance and automation solutions that help telecommunications operators worldwide turn complex network data into actionable insights. We're looking for a mobile telecom (Core, Radio) technology savvy Regional Team Lead to guide a talented team of telecom system engineers and project managers in delivering outstanding customer outcomes across Europe.

About the Role
As Regional Team Lead, you will lead and empower a high-performing team to deliver exceptional customer experience across your allocated region. Your mission: ensure operational excellence, customer satisfaction, and financial efficiency while fostering a culture of collaboration and growth.
What You’ll Do
Leadership & People Development
Inspire, coach, and build a motivated team of delivery and support professionals.
Communicate effectively on projects, priorities, and customer needs. Forecast resources, plan manpower, and manage team administration. Drive performance management: goal setting, reviews, and development plans.
Lead recruitment, onboarding, and career progression initiatives. Operational Control
Govern regional delivery and support operations with data-driven decisions.
Prioritize resources to meet project timelines and SLA commitments.
Oversee accurate time reporting and expense approvals.
Act as the operational interface for regional sales and financial matters. Customer Success
Serve as the primary escalation point for regional customers.
Continuously improve customer satisfaction within revenue and cost targets.
Implement structured service reviews and action plans for CSAT/NPS improvement. Hands-On Contribution
Support projects and services aligned with your core competencies (e.g., project management, configuration, support).
Why Polystar | Elisa Industriq?
We combine deep telecom expertise with industrial-grade AI and data science capabilities. We work with over 100 operators in 55 countries, helping them optimize network performance and deliver better customer experience. Join a team that values collaboration, continuous learning, and measurable impact.
Salary and Benefits
Salary: Starting at 4000€ per month (gross) ,

任职要求

What We’re Looking For (must-have qualifications)
Experience: 8+ years in telecom software/services, with 2+ years leading regional delivery/support teams.
Domain Expertise: Strong telecom or IT engineering background;
OSS domains (service assurance, fault/performance management, inventory, provisioning).
Leadership: Proven ability to build and retain high-performing teams; workforce planning and performance management.
Operational &
Financial Acumen: Project governance, P&
L awareness, KPI-driven decision-making.
Customer Engagement: Skilled in escalation management and improving CSAT/NPS.
Tools &
Processes: Familiarity with PSA/ERP tools (NetSuite/OpenAir, SAP), ITIL practices, and project management tools.
Communication: Excellent stakeholder management and executive-level reporting.
Nice-to-Have
Certifications: PMP, ITIL, Scrum Master, TM Forum.
Exposure to cloud-native OSS, public cloud platforms, and observability tools.
Regional experience in Nordics/EMEA; multilingual skills are a plus.