Regional Team Lead (Spain)

About the Role
As Regional Team Lead, you will lead and empower a high-performing team to deliver exceptional customer experience across your allocated region. Your mission: ensure operational excellence, customer satisfaction, and financial efficiency while fostering a culture of collaboration and growth.

What You’ll Do
Leadership & People Development
Inspire, coach, and build a motivated team of delivery and support professionals.
Communicate effectively on projects, priorities, and customer needs.
Forecast resources, plan manpower, and manage team administration.
Drive performance management: goal setting, reviews, and development plans.
Lead recruitment, onboarding, and career progression initiatives.
Operational Control
Govern regional delivery and support operations with data-driven decisions.
Prioritize resources to meet project timelines and SLA commitments.
Oversee accurate time reporting and expense approvals.
Act as the operational interface for regional sales and financial matters.
Customer Success
Serve as the primary escalation point for regional customers.
Continuously improve customer satisfaction within revenue and cost targets.
Implement structured service reviews and action plans for CSAT/NPS improvement.
Hands-On Contribution
Support projects and services aligned with your core competencies (e.g., project management, configuration, support).