Investigator Services Representative

Serve as primary contact for investigator sites enrolled in active clinical trials. 
​ Address general requests and concerns of internal and external customers. 
 Assist with training new team members. 
 May provide support with audit and regulatory inspection. 

Responsibilities: 
 Liaise with investigator sites to notify of alert values, critical values, data clarifications and data revision 
requests. 
 Act as primary contact for clinical investigator sites. Resolve issues for study coordinators concerning any 
aspect of the laboratory services in a timely manner. 
 Facilitate the flow of information between investigator site and Project Management. 
 Liaise with internal stakeholders in order to facilitate the laboratory sampling process. 
 Ensure that Project Management team is made aware of any information that may influence the smooth 
running of a particular project. 
 Retrieve voicemail messages concerning supply orders, test or document requests, call backs etc. in a 
prompt manner. 
 Assist with training new team members.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.