Taiwan Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, Data & AI, people capability and innovation. In Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.
Responsibilities
Develop and implement strategic transformation initiatives to optimize operational efficiency and drive continuous improvement across the organization
Analyze business processes, identify pain points, and design innovative solutions to enhance productivity for EJ
Collaborate with cross-functional teams to identify and implement innovative solutions that enhance employee experience and drive organizational change
Develop and execute engagement strategies to foster a positive and inclusive work culture, promoting employee well-being and productivity
Leverage data analytics and industry best practices to inform decision-making and drive data-driven transformation
Oversee the implementation of the SOAR strategy under the Operation COO to drive organizational agility and resilience
Facilitate effective communication and change management to ensure seamless adoption of new processes and technologies
Continuously monitor and evaluate the impact of transformation and engagement initiatives, making adjustments as needed
Felxibility to cross support per managment required
Requirements
Strong understanding of organizational transformation, change management, and employee engagement best practices
Proven track record of successfully driving and implementing large-scale transformation initiatives
Excellent communication, interpersonal, and stakeholder management skills
Proficiency in data analysis and the ability to translate insights into actionable strategies
Adaptability and the ability to thrive in a fast-paced, dynamic environment
Collaborative mindset and the ability to work effectively across different teams and functions
Location:
Taipei Hub -11F
Job:
COO Office/Business Mgt & Support
Schedule:
Regular
Employee Status:
Full time
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