Manager, Global Sales Excellence

Date Posted:

2026-07-20

Country:

United States of America

Location:

OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA

The Manager, Global Sales Excellence plays a critical role in driving sales effectiveness, process standardization, adoption of commercial tools, and execution of strategic sales initiatives across global markets. This position partners closely with regional sales leaders, operations teams, digital technology organizations, and business stakeholders to improve sales productivity, increase pipeline conversion, and accelerate revenue growth.

The role is responsible for deploying best practices, enabling commercial transformation initiatives, supporting global sales technologies, managing performance measurement frameworks, and driving continuous improvement across the sales organization.

Responsibilities

Sales Strategy & Process Excellence

• Support the development and execution of the Global Sales Excellence strategy.
• Identify, document, and standardize sales processes and best practices across regions.
• Drive initiatives that improve sales productivity, opportunity management, forecasting accuracy, and commercial effectiveness.
• Benchmark commercial performance and identify opportunities for continuous improvement.

Performance Analytics & Reporting

• Develop and maintain dashboards, KPIs, and reporting frameworks to measure sales performance and program effectiveness.
• Analyze commercial data to identify trends, risks, and growth opportunities.
• Deliver executive-level insights and recommendations to senior leadership.
• Track adoption, conversion, productivity, and revenue impact metrics for key initiatives.
• Ensure consistency and governance of global sales reporting standards.

Sales Enablement & Change Management

• Partner with stakeholders to develop training, communications, and change management strategies.
• Support creation of sales playbooks, operating procedures, and learning resources.
• Coordinate stakeholder engagement activities across global and regional organizations.
• Lead communication efforts for major commercial initiatives and deployments.
• Drive organizational readiness for new processes and technologies.

Project & Program Management

• Manage global sales excellence initiatives from planning through execution.
• Develop project plans, milestones, risk mitigation strategies, and status reporting.
• Coordinate activities across regions and functional teams.
• Monitor project performance and escalate risks when necessary.
• Prepare executive summaries, business reviews, and leadership presentations.
• Monitor sales tool utilization, user adoption, and business impact metrics.

Qualifications

• Bachelor's degree in Business, Marketing, Analytics, Engineering, or related field required.

• 5-8 years of experience in Sales Operations, Sales Excellence, Commercial Effectiveness, Business Transformation, Management Consulting, or related functions.
• Experience supporting global or multinational organizations.
• Proven experience leading cross-functional projects and change management initiatives.
• Experience with CRM platforms, sales analytics, and commercial technology deployments.
• Strong data analysis and business intelligence experience.

Success Metrics

• Adoption of sales technologies and digital tools
• Improvement in sales productivity metrics
• Opportunity-to-proposal conversion rates
• Proposal-to-booking conversion rates
• Pipeline health and forecast accuracy
• Sales process compliance and standardization
• User satisfaction and engagement scores
• Delivery of strategic initiatives on time and within scope
• Commercial impact generated through Sales Excellence programs

The salary range for this role is $116,000.00-$145,000.00.  Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Privacy Policy and Terms:

Click on this link to read the Policy and Terms