Service Commercial Manager, ANZ

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Medtronic is a market leader, and our expanding portfolio delivers measurable clinical and economic value – and opens doors. With a passion for helping patients and a commercial mindset, you will make a significant difference together with Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations.

As the Service Commercial Manager, ANZ, you will lead the Australia and New Zealand Remote Sales team with accountability for driving service revenue growth, expanding market penetration, and strengthening customer partnerships across the region. This role is responsible for shaping and executing the ANZ service commercial strategy, leading a high-performing remote sales organization, and partnering cross-functionally to deliver customer-focused service solutions.

The ideal candidate brings deep expertise in service sales, strong commercial leadership, and a proven ability to drive sustainable growth. Success in this role requires strategic thinking, disciplined execution, strong people leadership, and the ability to work effectively across functions, channels, and customer segments.

Responsibilities may include the following and other duties may be assigned.

Strategic Commercial Leadership

• Develop and execute the ANZ service commercial strategy to achieve revenue, profitability, and market share objectives.

• Identify and prioritize growth opportunities across existing accounts, new customers, and emerging service segments.

• Analyze customer needs, market dynamics, and competitive activity to refine commercial priorities and sales approaches.

• Build and implement business plans that support long-term service growth across Australia and New Zealand.

Remote Sales Team Leadership

• Lead, coach, and develop the ANZ remote service sales team to deliver strong commercial results and a consistent customer experience.

• Set clear goals, performance expectations, and operating rhythms aligned with regional and global business objectives.

• Foster a high-performance, accountable, and collaborative team culture.

• Support capability development through coaching, training, and ongoing performance management.

Customer and Stakeholder Management

• Build strong relationships with key customers, internal stakeholders, and external partners to support service growth and retention.

• Lead strategic customer engagements, commercial discussions, and contract negotiations.

• Ensure high levels of customer satisfaction through strong account management and a solutions-oriented approach.

• Act as a trusted commercial partner for customers by aligning service offerings to their operational and clinical needs.

Service Growth and Market Expansion

• Drive service adoption and revenue growth across the ANZ region through focused commercial execution.

• Partner with marketing, product sales, and service teams to develop and execute go-to-market plans for service offerings.

• Identify opportunities to improve service penetration, contract coverage, renewal rates, and attach rates.

• Support the introduction of new service offerings by translating market needs into actionable commercial plans.

Performance Management and Commercial Analytics

• Monitor and report on key commercial metrics including revenue, attach rates, renewal performance, pipeline health, and market share.

• Use CRM systems, forecasting tools, and sales analytics to drive decision-making and improve execution.

• Review business performance regularly and adjust strategies as needed to optimize results.

• Ensure sales processes, reporting, and opportunity management are disciplined and effective.

Channel Partner Leadership

• Develop and manage channel partner relationships to expand service reach and accelerate growth across ANZ.

• Build joint business plans with partners, including revenue goals, performance expectations, and growth initiatives.

• Identify, assess, and onboard new partners aligned with strategic business priorities.

• Monitor partner performance and implement actions to improve effectiveness and outcomes.

Cross-Functional Collaboration

• Work closely with product sales, service operations, marketing, and other internal teams to align commercial execution with customer expectations and business priorities.

• Share ANZ market insights to inform service innovation, commercial planning, and customer engagement strategies.

• Partner with regional and global teams to exchange best practices and ensure alignment with broader service growth objectives.

• Support a seamless customer experience across the full commercial and service lifecycle.

Required Knowledge and Experience: 

• Bachelor’s degree in Business, Marketing, Commerce, or a related field; MBA preferred.

• 5 to 7 years of commercial or sales leadership experience, with significant experience in service sales.

• Proven success leading high-performing sales teams and delivering revenue growth in ANZ.

• Strong understanding of the ANZ market, customer landscape, and channel environment.

• Demonstrated ability to develop and execute commercial strategies that grow service revenue and market share.

• ·Strong leadership, coaching, and team development capabilities.

• Excellent communication, negotiation, and stakeholder management skills.

• Proficiency in CRM platforms, sales analytics, and forecasting tools.

• Willingness to travel within Australia and New Zealand as needed.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

‌

Recruitment Fraud Alert 

We are aware of phishing scams targeting job seekers. Please keep the following in mind: 

Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. 

If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

‌

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for an annual long-term incentive plan.