PatientServices&RelationsOfficer-Russian(014252)

岗位职责：
• Direct all patients in the right direction, escort patients as much as possible
• Maintain a thorough knowledge of BJM charges/ discounts/ packages/ facilities/ special events etc.
• Assist in scheduling appointments including all BJM
• Build up a rapport with patients to offer personalized services to them. Help with patient requests, e.g . help organize copies of medical records and send to patients
• Help foreign inpatients to get any type of services desired (visa extensions, hair dresser, etc)
• Assist in resolving foreign patient complaints. Ensure that comments and complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied.
• Flexibility to take variety of shifts including weekends based on the department need
• Be alive to new ideas which could benefit the hospital and seek opportunities to continually improve patient service
• Attend meetings as required.
• Assist patient services manager on projects and new initiatives
• Other tasks that are allotted by management.
• Maintain good working relations with all departments
• Provide short-term crisis intervention counseling for foreign patient/family and participate in the provision of emotional support to the patient/family during patient's hospital stay.

Primary duties related to the Russian speaking market:
• Translate oral and proof read written from Russian to English (vice versa)
• Provides information to patients in a pleasant and helpful manner in Russian, Chinese and English
• Provide assistance to doctors, nurses, cashiers, pharmacists and other staff in the hospital when needed to communicate effectively with Russian speaking patients
• Provide general information of the hospital and services to Russian speaking patients
• Give hospital tours
• Daily visit new Russian inpatients, resolve cultural matters and deliver high quality service to them
• Help with patient requests, e.g. help organize copies of medical records and send to patients, Patient repatriation coordination
• Community outreach and business development:
 Implement projects for developing the Russian speaking market, attend Russian speaking group meetings, visit embassies and companies. Build corporate relationships with Russian Companies and Russian speaking Embassies
 Management and participation in Russian community blogs or wechat.
 Plan events and doctor talks for Russian speaking community.
 Conduct market research related to the Russian speaking communities in Beijing

• Take on call duties and cover weekends based on roster

Primary duties related to the Russian market:
• Oral interpretation from Russian to English (vice versa)
• Provides information to patients in a pleasant and helpful manner in Russian and English
• Provide assistance to doctors, nurses, cashiers, pharmacists and other staff in the hospital when needed to communicate effectively with Russian patients
• Provide general information of the hospital and services to Russian patients
• Give hospital tours
• Daily visit new Russian inpatients and deliver high quality service to them
• Community outreach: Act as project manager for Russian market development
• Take on call duties and cover weekends based on roster

任职要求：
• Native speaker or TORFL/TRKI 4 (C2)
• Fluent English, English level (CEFR level B2 or IELTS 7)
• Interpretation skills
• Ability to handle multiple tasks at one time;
• Friendly and outgoing personality
• Open mind and proactive thinking
• Excellent computer skills (Word/Excel/PowerPoint);
• Professional telephone etiquette;
• Good inter-personal skills
• Excellent communication skills
• Excellent problem solving skills
• Lead by example, have the ability to take direction, show initiative and be task orientated
• Be organized
• Must be a good team player

【职位类别】经理级别以下行政
【学历要求】本科及以上
【招聘人数】若干
【招聘项目】日常招聘
【所属公司】北京和睦家医院