Floor Runner 楼层传递员

岗位职责：

1. GUEST SATISFACTION
客人满意
➢ Upgrade guest services on a continual basis.
保持并持续不断的提高对客服务标准。
➢ To ensure the ultimate comfort, cleanliness and safety for all of our guests, as expected.
为客人最大限度的提供客人所期望的舒适，清洁和安全的环境
➢ Makes suggestion to department on the improvement of guest service.
为部门提供合理化建议以改进对客人的服务。
➢ Ensure service and production is provided in the proper manner, and with the usual high standards of a DMH. Understand, maintain and execute operational manuals and guidelines.
确保为客人所提供的产品和服务，都依附于钓鱼台美高梅酒店集团标准，保持操作的方法和高标准的统一。
2. ADMINISTRATION
行政工作
➢ Conducts self in a professional manner at all times.Adheres to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
任何时候要以一种职业化来引导自我.依附已建立的管理标准和房间规则、防火规章制度、部门标准程序及政策。
➢ Report to work on time. Is aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time.
班次变动要及时汇报，任何时候要熟知时间安排表，如不能出席工作，需在合适的时间通知主管
➢ Pick-up work assignments from the Housekeeping Department, and review for any questions. Sign in/out on the payroll sheet or swipe id card in/out and floor keys. Report to assigned areas(s) with required keys, equipment, supplies, etc.
接受客房部门已分配工作任务并提出疑问.在出勤表上签到/签退或刷上/下班卡.领取区域钥匙、设备、日常用品等等
3. OPERATION
运作工作
➢ Deliver item for guest following the established procedures and standards.
按照操作程序和标准给客人递送物品
➢ Makes up roll-away beds and delivers to guest rooms
为客人提供加床服务。
➢ Makes up cots for guests and delivers to rooms
为客人提供婴儿床服务。
➢ Move and arranges furniture as required
根据要求搬动和安置家具
➢ Pick-up cell phone and ensure correct working condition.
携带手机并确保沟通畅通
➢ Maintain a thorough knowledge of guest room numbers and hotel layout
熟知房号和酒店布局等相关信息。

任职要求：

1. Neat and pleasant appearance.
仪表整洁
2. Articulate.
表达力强
3. Good Health.
身体健康
4. Simple English speaking.
简单的英语口语
5. Basic education
完成基本教育
6. Self-starter.
主动
7. Team-builder.
团队精神
8. Hard work
吃苦耐劳

【职位类别】客房
【招聘项目】日常招聘
【所属公司】上海苏宁宝丽嘉酒店