楼层主管Floor Supervisor

岗位职责：

1. 客人满意Guest satisfaction
保持并持续不断的提高对客服务标准。 Upgrade guest services on a continual basis.
 为客人高限度的提供客人所期望的舒适，清洁和安全的环境。To ensure the ultimate comfort, cleanliness and safety for all of our guests, as expected.
 为客房部副经理提供合理化建议以改进对客人的服务。Makes suggestion to the Assistant Housekeeping Manager on the improvement of guest service.
确保为客人所提供的产品和服务，都依附于钓鱼台美高梅酒店集团标准，保持操作的方法和高标准的统一。 Ensure service and production is provided in the proper manner, and with the usual high standards of a DMH Understand, maintain and execute operational manuals and guidelines.

2. 员工满意Employee Satisfaction
 经常与员工沟通以获得员工满意度的建议。Communications with staff to seek for staff’s opinions and comments on employee satisfaction issue.
向客房部副经理提供如何保持员工士气的反馈。 Gives feedback to the Assistant Housekeeping Manager on the situation of maintenance of high staff morale.
 积极参与酒店组织的各项员工活动。Actively participates in the organization of all staff activities.
 积极参与员工意见调查并为改进工作环境提供可行性方案。Actively participates in the Employee Opinion Survey and provides suggestions for actions to improve the scores.

3. 行政工作Administration
 任何时候要以一种职业化来引导自我.依附已建立的管理标准和房间规则、防火规章制度、部门标准程序及政策。Conducts self in a professional manner at all times.Adheres to the established standard of conduct and house rules, fire regulations, and department procedures and policies.
 班次变动要及时汇报，任何时候要熟知时间安排表，如不能出席工作，需在合适的时间通知上级。Reports to shift on time. Is aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time.
 协助进行成本控制。To assist in cost control and payroll.
 与其他部门保持良好的沟通。To maintain good communications with other Departments.

4. 部门运作管理Operation Management
 检查客房服务员工作报表，采取适当的措施进行员工的监督和管理。Check room attendant report and take appropriate action in cases of under or over staffing.
 接受客房部已分配的工作任务并提出疑问。领取区域钥匙、设备、日常用品等等。Pick-up work assignments from the Housekeeping Department, and review for any questions. Report to assigned area(s) with required keys, equipment, supplies, etc.
 与客房部副经理和楼层经理核对VIP姓名和其它客人信息同时通知楼层服务员，以便楼层服务员尽可能用姓名来问候客人。Check with Assistant Housekeeping Manager and Floor Manager for the list of names of VIP and other guests and inform Room Attendants of the same. Instruct the Room Attendants to greet as many guests as possible using their names.
 管辖好所辖区域的楼层服务员，完成区域工作任务。Supervise the Room Attendants that have been assigned to the assigned work areas.
 检查所有房间（空房、住客房）的清洁标准，房间缺少客用品/供应品，将问题告知楼层服务员。Inspect all rooms (vacant or occupied) checking standard of cleanliness, missing guest amenities and/or supplies. Report any problems to the Room Attendants.
 非常谨慎地检查所有VIP和特别关注，房间确保已完成所有特殊要求和客用品的摆放。Inspect all VIP and Special Attention rooms very carefully, ensuring that all special requests and amenities have been completed.
检查跟进所有维修工作单并完成维修报告，将完好的单据交至客房部办公室。 Check for maintenance work orders and complete the required report. Turn them to the Housekeeping Department.
在行政管家和楼层经理的指导下引导并培训楼层服务员。 Guide and train Room Attendants under the direction of the Executive Housekeeper and Floor Manager.
监督客房所有运作，依附政策和程序。如特别工程维修，房间计划清洁。 Supervise all housekeeping operations and ensure adherence to policies and procedures, i.e. special projects, general cleaning.
 抽查工作程序（在楼层服务员工作时）保证按照程序和步骤操作。Conduct spot checks (while Room Attendants are working) and ensure proper procedures and steps are being taken Follow up on all deficiencies.
 在结束工作时，检查确保所有楼层服务员归还钥匙和签退。Check to ensure that all Room Attendant return keys and sign out at the end of the shift.
向行政管家报告异常事件，与经理沟通好特殊事情。 Inform the Executive Housekeeper of any unusual events and communicate any special instructions to the Manager.
 在必要时完成分配的其它工作。May be assigned other duties/responsibilities as required.

任职要求：

1. 仪表整洁Neat and pleasant appearance.
2. 表达力强Articulate.
3. 身体健康Good Health.
4. 简单的英语口语Simple English speaking.
5. 中专及以上学历Technical Secondary School.
6. 应具备在相当规模酒店2年楼层主管的经验2 years as Floor Supervisor in a similar size hotel.

【职位类别】客房
【招聘项目】日常招聘
【所属公司】珠海美高梅华府酒店