俄语宾客服务经理 Russian Guest Service Manager

岗位职责：

1、保证所有区域的工作都能井然有序，并能充分的利用现有资源
Ensure that areas of responsibility are running efficient and effective at all times. Proper utilization of resources is a must.
2、管理运营任务以及与之相关的委派与跟进。
Manages all operational tasks as well as their respective delegation and follow-up.
3、视察相应区域的设施设备以及服务，保证他们的质量。
Administer inspection of the facility, services and equipment in the responsible areas to make sure they are uncompromised.
4、确保由当地执法部门所要求的全部事项都被严格遵守并实行。
Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
5、监督并协助前厅部运营手册的准备及更新。
Oversees and assists in the preparation and updates of the Front Office Departmental Operations Manual.
6、礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
7、保持与顾客和同事的良好合作关系。
Maintains positive guest and colleague interactions with good working relationships.
8、确保所有员工始终提供给客人礼貌、专业的服务。
Ensures all employees provide a courteous and professional service at all times.
9、确保所有前厅部员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.

【职位类别】前厅/宾客服务
【招聘项目】日常招聘
【所属公司】三亚美高梅度假酒店