公共区域主管Public Area Supervisor

岗位职责：

1. 客人满意Guest satisfaction

 保持并持续不断的提高对客服务标准。Upgrade guest services on a continual basis.
 为客人高限度的提供客人所期望的舒适和清洁的酒店环境。To ensure the ultimate comforta and cleanliness for all of our guests, as expected.
确保为客人所提供的产品和服务，都依附于钓鱼台美高梅酒店集团标准，保持操作的方法和高标准的统一。 Ensure service and production is provided in the proper manner, and with the usual high standards of a DMH. Understand, maintain and execute operational manuals and guidelines.

2. 员工满意Employee Satisfaction
 经常与员工沟通以获得员工满意度的建议。Communications with staff to seek for staff’s opinions and comments on employee satisfaction issue.
向公共区域经理提供如何保持员工士气的反馈。 Gives feedback to the Public Area Manager on the situation of maintenance of high staff morale.
 积极参与酒店组织的各项员工活动。Actively participates in the organization of all staff activities.
 积极参与员工意见调查并为改进工作环境提供可行性方案。Actively participates in the Employee Opinion Survey and provides suggestions for actions to improve the scores.

3. 行政工作Administration
 确保清洁剂、设备和化学清洁剂盘点数据正确。Ensure accurate inventory records on cleaningsupplies, equipment, and chemicals.
 确保所有活动执行与部门和公司经营项目保持一致，建立安全规章制度标准。Makes sure all activities performed within the department are in accordance with the company’s business objectives, and established security standards.
协助培训，激励、定期与团队成员交流来传递培养一种勇于承担的高标准服务。 Assist in training, motivating, and providing regular communication to the team to deliver top service with unmatched professionalism while fostering a culture of accountability.

4.部门运作管理Operation Management
检查公共区域确保清洁卫生达到高标准。 Inspects public areas to ensure the highest cleaning standards are met.
控制部门成本包括人力、清洁剂，确保为客人提供高标准的服务。 Assist in controlling departmental costs including labor regarding cleaning supplies, yet ensuring services rendered to the guests are of the highest standards.
制定遵守各类清洁维护与防护检修计划保证家具外表、增加固定装置和设施设备使用寿命。 Aid in maintaining unparalleled cleaning and preventative maintenance programs to enhance appearance and life of all furniture, fixtures and equipment.
 协助制定清洁计划以保证在工作区域内的培训，工作绩效，生产效率等方面都达到高标准。Help with the cleaning program to ensure top quality standards in training, performance, procedures, and productivity pertaining to all public and private guest areas.
检查存储区确保货品摆放整齐，库房干净、整洁。 Oversee storage areas and ensure they are always stocked, clean and tidy.
任何时候保证所有区域高效率运作，适当利用资源。Ensure that areas of responsibility are running efficient and effective at all times. Proper utilization of resources is a must.

5. 沟通与交流Communication
与员工进行与工作有关的沟通。 Counsels employees on job related issues and where necessary on items of personal nature.
 与公共区域经理保持畅通的沟通Keep open communication with Public Area Manager.
其它部门、上司保持密切工作合作关系，促进反馈，交叉培训与高效率运作。 Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.
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任职要求：

1. 仪表整洁Neat and pleasant appearance.
2. 表达力强Articulate.
3. 身体健康Good Health.
4. 简单的英语口语Simple English speaking.
5. 中专及以上学历Technical Secondary School.
6. 应具备在相当规模酒店2年公共区域高级服务员的经验2 years as Floor Supervisor in a similar size hotel.

【职位类别】客房
【招聘项目】日常招聘
【所属公司】珠海美高梅华府酒店