应用支持顾问(海外事业部)

工作职责：

Job Description:

1. 担任应用支持顾问工作，日常工作包括系统的日常维护，客户问题的分析，客户操作问题答疑，后台数据的查询等；

Work as application support consultant, responsible for system maintenance, issue analysis, providing clarification/guide to users on system usage, analyzing system data and so on;

2. 客户新提出的需求的评估和实施；

Evaluate new business requirement/requests from client; implement/configure the solution in the system;

3. 服务方式为邮件答疑、电话沟通；

Provide support through emails or telephone calls.

4. 与产品，运维等部门协同分析解决问题；

Work with product, support or infrastructure departments to analyze and solve system issues;

5. 项目维护文档的准备和管理；

Project documentation maintenance and management;

6. 参与客户日常支持会议。

Participate regular support calls with clients.

职位要求：

Qualifications:

1. 大专及以上学历，计算机及相关专业优先考虑；

Diploma and above, computer science or similar major are a plus;

2. 有 SQLServer、 Oracle 或 MySQL 数据库基础的优先考虑；

Prior working experience using SQL Server, Oracle or MySQL is a plus;

3. 具有较强的学习能力和良好的沟通能力；

Quick learner and has good communication skills;

4. 有客户支持服务工作经验者优先；

Prior client support working experience is a plus;

5. 有 EHR、 OA、 WorkFlow 等企业应用软件实施工作经验者优先；

Prior deployment project experience in eHR, OA, Workflow enterprise application software is a plus;

6. 有较强的独立工作能力；

Can work under minimum supervision;

7. CET-6 及以上，有使用英文作为工作语言者优先；有国际项目经验者优先。

CET-6 and above, previous working experience using English is definitely a plus; good to have oversea project

experience.