以上为北京时间。链接检查不代表仍在招聘，申请前请以招聘官网为准。
按这个岗位的城市和方向提醒，确认后才开启，可选择每日或每周。
负责Cebu英语客服团队日常运营管理，涵盖邮件、在线聊天和电话24/7支持。需深入了解运营队列，监控生产力、积压、SLA和人员配置，亲自掌握产品、系统、流程和SOP，为团队提供公平有效的绩效辅导。要求目前居住在Cebu并能现场办公。
Are you the kind of leader who wants to understand how the operation really works?
We are looking for a Customer Service Manager to join our English Support organization in Cebu. Working closely with the Head of English Support, you will help lead our Team Leads and agents across a 24/7 customer support operation covering email, chat, and phone.
This is not a role for someone who wants to manage from dashboards and meetings alone. You will be expected to stay close to the live operation, understand the queues, know what the teams are working on, and act when productivity, backlog, SLA, staffing, or customer experience is at risk.
You will also immerse yourself in our actual customer support work. That means learning our products, systems, processes, and SOP to the same practical level as the teams you lead. To coach performance fairly and effectively, you need to understand what agents know, what they are expected to solve, and what good customer support looks like in practice.
📍 Applicants currently residing in Cebu and available to work onsite will be prioritiz
文化艺术业
该岗位负责分析并解决生产环境事故、进行结构化根因分析并实施可持续修复方案，重构代码以提升系统稳定性。与事件管理、支持团队及产品方紧密协作，维护 one.com/group.one（欧洲在线业务与云托管
