以上为北京时间。链接检查不代表仍在招聘，申请前请以招聘官网为准。
按这个岗位的城市和方向提醒，确认后才开启，可选择每日或每周。
该岗位为 group.one 旗下品牌客户提供服务支持，涵盖行政、计费、技术及产品类咨询。主要负责 DNS、托管、邮箱、网站及 CMS 平台等技术故障排查，处理套餐订阅、付款发票及账户变更等请求，确保高质量客户体验。
The Customer Service Representative (CSR) – group.one brands support serves as the primary point of contact for customers within group.one brands. The role is responsible for delivering excellent customer service by resolving administrative, billing, technical, and product-related inquiries while ensuring a high-quality customer experience.
Your Responsibilities
A. Customer Support
• Manage and respond to customer support requests efficiently within supported group.one brands.
• Deliver professional, accurate, and customer-focused support through written communication.
• Perform technical troubleshooting related to DNS, hosting, email, websites, CMS platforms, and third-party integrations.
• Verify and process customer ownership changes for domains and subscriptions.
• Handle package, subscription, payment, invoice, and account change requests.
• Process customer orders and ensure accurate registration according to applicable TLD requirements.
• Assist customers with website, hosting, a
文化艺术业
该岗位负责分析并解决生产环境事故、进行结构化根因分析并实施可持续修复方案，重构代码以提升系统稳定性。与事件管理、支持团队及产品方紧密协作，维护 one.com/group.one（欧洲在线业务与云托管
