以上为北京时间。链接检查不代表仍在招聘，申请前请以招聘官网为准。
按这个岗位的城市和方向提醒，确认后才开启，可选择每日或每周。
该职位为客户服务销售分析师，主要负责客户订单全流程管理（从创建到交付开票），处理询价、技术咨询、RMA及投诉，跨部门协作确保客户满意度。要求具备优秀的书面与口头沟通能力，主动识别问题并推动流程改进。需到岗办公。
CUSTOMER SERVICE SALES ANALYST
Summary: We are seeking an enthusiastic, detail-oriented professional who is committed to exceeding customer expectations and becoming part of a winning team. As a Customer Service Sales Analyst, you will be action-oriented and a flexible problem-solver who understands customer needs and delivers innovative solutions. You will collaborate across teams to ensure accurate order execution and deliver a seamless customer experience. You will develop in-depth knowledge of our products and programs while managing sales order contracts from inception through delivery and invoicing.
Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position is required to be onsite.
• Create, maintain, and enhance the customer experience across all functions.
• Answers incoming customer inquiries and provides assistance as needed.
• Manage customer orders and shipments closely to meet and exceed customer expectations for quality, service, and delivery.
• Become fluent in all aspects of market, customer, and product knowledge for assigned customers.
• Act as a resource on special plating, custom logos, webbing samples.
• Responsible for customer RFQs, PO review, Customer Portal updating, order entry, order status and document requests.
• Provides customer support on technical product inquiries, FAA, OCR, and quality regulations.
• Develop strong key customer and inter-departmental relationships and trust.
• Review and provide cost information to outside sales representatives.
• Understanding and analysis of Engineering drawings and technical documentation
• Work with all departments to identify and eliminate issues that challenge company objectives.
• Act as a liaison between the customer and internal team members to ensure all customer expectations are communicated and met throughout the organization.
• Proactively prioritize work and effectively multitask to ensure required follow-up and deadline delivery.
• Act as the first line of communication to customers as needed with solid and professional written and verbal communication.
• Proactively seek out process improvements and offer new ideas to help you and the team be more efficient and effective in strengthening all existing and new customer relationships.
• Research and determine validity of all requests for RMAs.
• Receive, document, and communicate all customer complaints.
SKILLS AND QUALIFICATIONS:
• Customer service-oriented and energized by helping others succeed. Possesses outstanding interpersonal skills, positivity, and enthusiasm.
• Previous manufacturing experience and/or understanding of the manufacturing processes.
• Possesses, or can develop superior proficiency in utilizing an ERP system to manage material, orders, and shipments.
• Superior communication skills, both verbal and written, including the ability to communicate with confidence and conviction.
• Ability to develop, improve, and maintain outstanding relationships with customers, colleagues, and external business partners.
• Performance-focused, proactive self-starter. Biased to do things before being asked, excellent attention to detail and organizational skills, creative insi[truncated]
其他制造业
