Account Manager

Our Company
We are a diverse group of talented people committed to creating solutions to problems and making the world a better place. We enhance and deliver both mechanical and electrified solutions that bring efficiency and sustainability to new heights. Founded in 1979, Litens has a proud history of being an innovative and highly respected company specializing in powertrain system engineering and component supply. Our history includes numerous achievements, many of which have been recognized through prestigious awards from our customers.
Experience a fulfilling and supportive environment where ingenuity is rewarded, collaboration is encouraged, and opportunities are readily available.
Why join Litens
At Litens, you can make an impact. We've purposefully cultivated a supportive and flexible environment that gives everyone the opportunity to succeed. Litens offers a competitive and people-first approach to compensation and benefits, and we are committed to provide balanced employment and advancement opportunities for everyone.
Our diversity is our source of strength. At Litens, we are committed to equal employment opportunity, and we value and welcome diversity. We respect employees' rights for a safe and respectful workplace. Accommodations for disabilities in relation to the job selection process are available upon request.

What you will do:
Act as a point of contact with respect to promotion of Litens products and solutions for new opportunities, active projects, and warranty issues, by providing direct technical and problem management support.
Maintain appropriate level of technical & commercial relationship with key customer personnel, including up-to-date knowledge of customer policies.
Lead discussions with customer commercial area in all business subjects & negotiations, ensuring advanced technical support when required.
Provide volumes and intelligence to support bi-annual global business plan reviews.
Maintain Forecast Management System and creation of New Business Opportunities (NBO) within CRM tracking system.
Maintain customer expectations through routine onsite visits, reviews of RFQ and technical proposals utilizing FEAD design tools to create system layouts and simulations.
Develop and expand customer relationships by creating trust and confidence in our abilities, technical knowhow, and leadership in delivering solutions and innovation.
Manage the customer's warranty procedure and product reviews.
Support quality issues between the customer and the plant to maintain relationships until resolution, including FTA (8D) problem solving activities and warranty and field part reviews and data gathering.
Maintain an understanding of competitive landscape and market trends.