Digital Manufacturing Operations Specialist (Middletown, DE, US, 19709)

Summary/Objective: The Digital Manufacturing Operations Specialist is an experienced, hands-on SME responsible for supporting, optimizing, and continuously improving shop floor execution processes. The role serves as the primary bridge between Operations, Engineering, and IT to ensure digital applications effectively provide reliable, compliant, and efficient production and packaging execution. This position acts as the site subject matter expert for shop-floor systems, providing user support, troubleshooting, continuous improvement, and operational readiness while ensuring GMP compliance and data integrity. The role also supports cross-functional collaboration, real-time issue resolution, and adoption of standardized business processes across the manufacturing site.

Key Responsibilities:
- Serve as the site Subject Matter Expert (SME) for system functionality, process execution, and continuous improvement
- First point of contact for end users: Primary contact for operators; resolve issues or escalate to IT/Engineering
- System user support: Guide correct use of MES/ERP/serialization systems (how to), providing hands-on support to manufacturing applications, including troubleshooting, root cause analysis, and real-time issue resolution
- Process expert: Ensure consistent systems execution of production and packaging processes in line with standards
- Analytics: Support real-time data flow, visibility, and analytics to enable insights that will improve production, quality, and release processes
- OT coordination: Support issues involving equipment (PLC/SCADA) and system interfaces
- Training: Deliver local training as part of train-the-trainer program