IT Analyst (São Leopoldo, BR, 93030-092)

IT Analyst

Join Datwyler as the on-site IT partner for our manufacturing facility. Keep local technology running reliably, provide hands-on support, and connect plant needs with regional and global IT teams.

Key Responsibilities
- Serve as the local contact for IT incidents, requests, and production-impacting issues.
- Support computers, mobile devices, printers, conference-room technology, plant-floor equipment, and manufacturing systems including MES, SAP integrations, SCADA, LIMS, scanners, and label printers.
- Coordinate network, server, wireless, telecom, cybersecurity, backup, and business-continuity activities with corporate teams.
- Assist with system upgrades, testing, deployments, infrastructure projects, and production-line implementations.
- Maintain IT assets and documentation, coordinate vendors, and communicate incidents, outages, risks, and project updates.

What We're Looking For
- Associate's or bachelor's degree in information technology, computer science, engineering, or a related field preferred.
- 3-7 years of IT support experience, preferably in a manufacturing or industrial environment.
- Knowledge of Windows, Microsoft 365, networking, wireless infrastructure, servers, and cybersecurity practices.
- Experience with MES, SAP, SCADA, LIMS, or ServiceNow preferred.
- Fluent English is required to support employees and collaborate effectively with regional and global teams.
- Strong troubleshooting, customer-service, organization, and documentation skills; ability to prioritize critical issues and provide occasional after-hours, weekend, or travel support.

What We Offer
- Medical and dental plans with dependent coverage options.
- On-site meal service, plus a R$200 food voucher.
- Wellhub access for employees and up to three dependents.
- Company-paid life insurance for employees and legal dependents.
- 30 days of vacation after each 12 months worked, used in accordance with Brazilian law.

Ready to join us? Click "Apply now."

Datwyler is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

Be yourself at Datwyler
We are convinced that people make the difference. At Datwyler, you will experience diversity and a wide range of career opportunities that only an international company can provide. Together, we are increasing our agility, accelerating digitalization and fostering sustainability. For motivated and talented employees, we offer interesting development opportunities with training and assignments in a global environment. With us, you can contribute with all of your creativity and all your ideas.