Senior Analyst, People Operations, Greater China

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Key Responsibilities

• Deliver accurate and consistent HR operations support across Greater China, covering key employee lifecycle processes such as onboarding, employee data changes, mobility, contract administration, and separations.
• Serve as an escalation point for complex operational issues and partner with HRBPs, payroll, Talent Acquisition, Total Rewards, IT, service providers, and regional/global teams to drive timely resolution.
• Maintain strong HR data quality through regular reviews, reconciliations, and follow-ups across HR systems and related processes.
• Support Workday, ServiceNow, and other HR platforms by ensuring accurate transactions, effective case handling, and smooth adoption of process or system changes.
• Monitor operational trends and service quality to identify root causes, improve efficiency, and enhance the employee and stakeholder experience.
• Contribute to regional or global HR operations projects, process improvements, SOP updates, testing, and change management activities.

Compliance and Governance

• Partner with the payroll team to ensure HR compliance requirements are properly reflected in payroll-related processes, including social insurance and housing fund practices such as the “Social Insurance Unified” requirement.
• Support compliance with employment regulations, company policies, data privacy requirements, and internal controls across Greater China.
• Partner with HR, legal/compliance, and functional teams to translate policy or regulatory changes into practical operational actions.
• Support HR audits, statutory or employment documentation requirements, and remediation follow-ups as needed.

What You Will Bring

• Bachelor’s degree or above in Human Resources, Business Administration, or a related field.
• 5–7 years of experience in HR operations, HR shared services, or HR generalist operations, preferably in a multinational or multi-market environment.
• Good understanding of employment regulations and HR compliance practices in Mainland China; exposure to Hong Kong, Macau, and/or Taiwan is a plus.
• Hands-on experience with Workday is required; experience with ServiceNow or other HR case management tools is preferred.
• Strong analytical, problem-solving, and stakeholder management skills, with the ability to manage multiple priorities independently.
• High attention to detail, strong ownership, sound judgment, and the ability to handle confidential information appropriately.
• Excellent communication skills in English and Mandarin Chinese.

Our Competencies for All Employees
Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
 
Our Competencies for All People Managers
Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.    

Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

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