Reservation Supervisor 预订主管

岗位职责：

1. Check and update the guest booking information, and provide the corresponding service;
检查和更新预抵客人的预订信息，并安排相应的服务；
2. Process and handle all telephone calls, faxes, e-mail, internet and other ways of room reservation booking, also to ensure accurate entry to the OPERA system;
处理电话、传真、电子邮件、网络等不同渠道发送的房间预订信息，并确保订房信息准确的录入到酒店系统；
3. To review and improvement of the existing operation procedures so as to provide timely, efficient service and accurate information for the hotel internal and external customers, while maintaining employee satisfaction;
不断改进现有的操作规程来为酒店内部和外部客人提供及时、有效的服务和准确的信息，同时保持员工的满意度；
4. To provide assistance to other team members when they encounter any difficulty in handling calls or other issues;
当部门其他成员接听电话或其他方面遇到困难时，提供相应的及时的帮助；
5. According to the requirements, complete the assigned task;
根据要求，完成所分派的任务；
6. Maintain relations with various channels;
维护与各个渠道的关系；
7. Reasonable room control state changes, to maximize revenue;
合理控制房态变化，实现收益最大化；
8. Monthly OTA commission review and payment;
月度OTA佣金的审核与支付；
9. Complete the Daily/Weekly/Monthly report;
完成Daily/Weekly/Monthly报表；
10. Complete department training plan;
完成部门培训计划；
11. Maintain an organized, clean and tidy work area, correct maintenance scheduled data filing work;
保持工作区域的整洁，正确维护预订资料的归档工作；
12. Assist with the Revenue Manager in maintaining an updated and accurate profile management in OPERA;
协助收益经理维护、更新OPERA系统中的文档资料；
13. Assist Revenue Manager in coordinating monthly Reservation Meeting;
协助收益经理开好每月一次的预订部会议；
14. Attend the sales meeting in the absence of the Revenue Manager.
当收益经理缺席时，参加销售部的例会。

任职要求：

1. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company;
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力；
2. Good communication skills;
良好的沟通技巧；
3. Good organization skills;
良好的组织能力；
4. High energy level with presentation skills;
具备优秀展示技巧；
5. Proficient in the use of Microsoft Office;
精通微软办公软件；
6. English Fluent in both writing and speaking;
流利的英语说、写能力；
7. College or University;
学院或大学；
8. 3 years of equivalent position of international band experience or an equivalent combination of education and work-related experience.
3年国际品牌同职位工作经验，或与此相当的教育与工作经验结合的背景。

【职位类别】预定/总机/客服呼叫中心
【学历要求】大专及以上
【招聘项目】日常招聘
【所属公司】上海苏宁宝丽嘉酒店