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岗位职责：
Job Description: Provide full-cycle health management services for United Family Prime members. Through proactive care, precise follow-up, and resource coordination, create a high-quality service experience to help members achieve their health goals.
职位描述：为和睦家Prime会员提供全周期健康管理服务，通过主动关怀、精准随访与资源协调，打造高品质服务体验，助力会员健康目标达成
Main Responsibilities:
主要工作内容：
Establish and maintain exclusive service relationships with members.建立并维护会员专属服务关系;
Proactively plan and execute health management actions such as appointment scheduling, post-consultation follow-up, re-examination reminders, report reminders, and benefit planning.主动规划并执行预约、诊后随访、复诊提醒、报告提醒、权益规划等健康管理动作;
Collaborate with PCP (Primary Care Physician) family doctors to track and intervene in personalized health plans.协同PCP家庭医生完成个性化健康方案的跟踪干预;
Handle member inquiries and requests in a closed-loop manner, responding on the same day and following through to resolution.闭环处理会员咨询与诉求，当日响应并跟进至解决;
Operate digital health management tools, maintaining member health records and ensuring data quality.运营数字化健康管理工具，维护会员健康档案与数据质量;
Support marketing activities, benefit promotions, and coordination with hospital departments.配合市场活动、权益推广及院区协同工作.
任职要求：
Qualifications:
任职要求：
College diploma or above in a medical-related field (Nursing/Clinical Medicine/Public Health).大专及以上医学相关专业（护理/临床医学/公共卫生);
Strong communication and empathy skills, able to explain medical knowledge in an easy-to-understand manner.良好的沟通共情能力，医学知识表达通俗易懂;
Proficient in using multi-modal communication tools with basic digital service capabilities.熟练使用多模态沟通工具，具备基础数字化服务能力;
Strong proactive service mindset, adept at anticipating customer needs.主动服务意识强，善于预判客户需求.
Preferred Qualifications:
加分项：
Holds a Registered Nurse Practicing Certificate with over 3 years of clinical nursing or health management experience.持有注册护士执业证书，3年以上临床护理或健康管理经验;
Strong English/Cantonese listening, speaking, reading, and writing skills.英语/粤语听说读写能力佳者;
BLS certification, Health Manager (CHC), or chronic disease management-related qualifications.BLS认证、健康管理师（CHC）或慢病管理相关资质.
【职位类别】其他医疗相关类
【经验要求】3年
【招聘人数】1
【招聘项目】日常招聘
【所属公司】北京和睦家医院
Qualifications:
任职要求：
College diploma or above in a medical-related field (Nursing/Clinical Medicine/Public Health).大专及以上医学相关专业（护理/临床医学/公共卫生);
Strong communication and empathy skills, able to explain medical knowledge in an easy-to-understand manner.良好的沟通共情能力，医学知识表达通俗易懂;
Proficient in using multi-modal communication tools with basic digital service capabilities.熟练使用多模态沟通工具，具备基础数字化服务能力;
Strong proactive service mindset, adept at anticipating customer needs.主动服务意识强，善于预判客户需求.
Preferred Qualifications:
加分项：
Holds a Registered Nurse Practicing Certificate with over 3 years of clinical nursing or health management experience.持有注册护士执业证书，3年以上临床护理或健康管理经验;
Strong English/Cantonese listening, speaking, reading, and writing skills.英语/粤语听说读写能力佳者;
BLS certification, Health Manager (CHC), or chronic disease management-related qualifications.BLS认证、健康管理师（CHC）或慢病管理相关资质.
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