Customer Quality Leader

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an [Customer Quality Leader] located in [Jiading, Shanghai].

This position will handle customer complaint, especially on quality. Lead cross functional team to fulfill customer requirement on quality, Timely response customer's questions.

What a typical day looks like:

• Cooperate with sales team to handle quality complaint
• Update the RMA report 
• Create and follow up corrective actions
• Monthly RMA report
• Be a driving force for improvements based on the experiences from the handling of claims and other issues
• As part of the Corrective Action Close Loop to secure that the stated containment and corrective actions are effective, and the root cause has been determined/fixed by Failure analyzer.
• Responsible to use the RMA process
• Maintain a close contact with the customer/sales during the process of failure analysis investigation
• Act as a QCC Team leader whenever serious customer claims happen
• Update the Failure analysis report into a RMA Report (using the 8D-format) before it is sent out to the Customer/Sales

The experience we’re looking to add to our team:

• Bachelor’s degree, major in Electrical Engineering or relevant
• At least five years relevant working experience
• Familiar with manufacturing process
• Strong capability in problem solving
• Good communication and presentation skill
• Fluent English in verbal and written is must

Here are a few of our preferred experiences:

• Six Sigma Green Belt is preferred.
• Several years working experience as Production Engineer, Manufacturing Engineer, Industrial Engineer, Process Engineer, or Mechanical Engineer in electronics manufacturing is preferred

What you’ll receive for the great work you provide:

• Social Insurance
• Commercial insurance
• PTO
• Transportation allowance
• Annual medical check-up

Job Category

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).