以上为北京时间。链接检查不代表仍在招聘，申请前请以招聘官网为准。
按这个岗位的城市和方向提醒，确认后才开启，可选择每日或每周。
卡尔斯鲁厄运营团队招聘客户服务专员，负责管理交付通知门户、审核发货单及与物流商协调处理交付问题。职责还包括处理客户投诉、开具贷记/借记凭证、管理集装箱系统及OEM的EDI消息与SBI自开票数据上传。
For our Operations team in Karlsruhe, we are looking forward to your support as Customer Service Specialist.
Key responsibilities:
- Managing various portals for delivery notifications and updates.
- Based on customer call-offs preparing and reviewing delivery notes as well as sharing necessary information with logistics providers.
- Handling issues with deliveries and coordinating with dispatchers and relevant plants.
- Reviewing complaints, issuing credit notes, and creating debit notes for payment discrepancies.
- Managing the container system and EDI messages from OEMs and distributors.
- Checking and uploading SBI (Self Billing) data.
Qualifications, Skills & Competencies:
- Bachelor of Business (Logistics and Supply Chain Management) or full dual vocational training (Industriekaufmann/-frau; Groß- und Außenhandelskaufmann/-frau).
- At least 2-3 years hand-on Customer Service experience.
- Experience in customer service is a MUST.
- Knowledge of logistics processes.
- Skilled in logistics, container management, and creating credit/debit notes.
- Proficient in SAP for operations and logistics.
- Experienced in handling delivery notes and shipment notifications.
- Good communication skills and team player.
- Good organizing and problem-solving abilities.
- Proficiency in both German and English.
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