以上为北京时间。链接检查不代表仍在招聘，申请前请以招聘官网为准。
按这个岗位的城市和方向提醒，确认后才开启，可选择每日或每周。
客户体验代表，与内部销售、区域销售经理及运营团队紧密协作。主要处理客户报价、检测报告发送、信用与退货、账户管理及订单咨询等非销售类客户互动。
A. M. Castle &
Co. has over 135 years of experience as a leader in the metals service center industry. We provide exceptional benefits including but not limited to medical, dental, vision, 401K match, disability benefits and tuition reimbursement.
PURPOSE: The Customer Experience Representative coordinates with and supports our Inside Sales, Regional Sales Managers and Operations by handling non-sales customer interactions. This role will influence order tracking and customer communication processes as well as credit and return request handling. Critical to this role is efficient and timely responses to customer inquiries and efficient resolution of issues. The Customer Experience Representation will work efficiently to handle and resolve customer inquiries and ensure a high degree of customer satisfaction based on ratings and feedback from customers.
ESSENTIAL DUTIES &
RESPONSIBILITIES:
- Contractual Admin &
Quotation – Generate accurate and timely quotes for contractual customers based on agreement terms and maintain SLAs
- Mill Reports &
Certifications – Retrieve, manage, and send mill test reports (MTRs) and certifications while maintaining organized records
- Credit &
Returns Processing – Handle credit requests and product returns, working closely with finance to process refunds and replacements
- Customer &
Subcontractor Account Management – Set up new customers and subcontractors in the system, maintain ship/bill information, and update contact details
- Customer Communication &
Issue Escalation – Act as the first point of contact for order-related inquiries, including order status, proof of delivery, and shipment updates.
- Cross-Functional Coordination – Work with Inside Sales, Regional Sales Managers, and Operations to ensure seamless order fulfillment and customer satisfaction as needed.
Required Qualifications:
- Bachelor's Degree or equivalent years of experience
- Strong Communication Skills
- Customer Service – Ability to handle customer inquiries, resolve issues efficiently, and maintain a professional approach.
- Systems Knowledge – Proficiency in ERP, CRM, and order management systems to ensure accurate data handling
- Detail-Oriented – Strong focus on accuracy in quotes, contracts, and account management.
通用设备制造业
