以上为北京时间。链接检查不代表仍在招聘，申请前请以招聘官网为准。
按这个岗位的城市和方向提醒，确认后才开启，可选择每日或每周。
服务协调员，负责地区内服务调度的计划与协调，包括维修、安装、调试及培训等活动，与各区域协调实现高效低成本安排，跟进客户安装前准备工作，并按流程上报复杂案例。
DMG MORI is a leading global manufacturer of high-precision machine tools and is represented in 45 countries with 128 locations, including 18 production plants. In the "Global One Company", around 13,500 employees are driving the development of holistic solutions in the manufacturing industry. Our portfolio covers sustainable manufacturing solutions based on the technologies turning, milling, grinding, drilling as well as Ultrasonic, Lasertec and additive manufacturing. With technology integration, end-to-end automation and digitization solutions we make it possible to increase productivity and resource efficiency at the same time.
What tasks can you expect?
- Collaborating with the local service team to plan and coordinate service schedules for the region including service calls, maintenance, breakdowns, repairs, commissioning, installations, demonstrations and training sessions
- Coordination with all regions for effective and cost-efficient scheduling
- Responsible for the daily scheduling and planning of all field service technical activities
- Follow up with customers prior to installations to ensure pre-installation requirements are met
- Occasional visits the clients' premises are required for training or projects
- Escalates complex cases as per company procedures to Escalation Manager
- Successfully completed technical or commercial education
- Professional experience in technical service, customer service or in a coordinating function
- Strong organizational talent and high customer orientation
- Strong communication and teamwork skills
- Confident handling of Microsoft Office as well as common ERP or CRM systems
- Proficiency in written and spoken English
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