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选择求职条件该职位为产品运营助理，支持产品运营与故障排查，包括诊断用户问题、收集用户反馈、推动政策变更以及管理产品上线后运营。适合注重细节、以客户为中心、渴望在动态团队中成长的人员。
Full job description
About This Role: The Product Operations Associate will play a key supporting role in ensuring the success and smooth operation of our products. Reporting to the Product Operations Manager, you will assist in diagnosing and resolving product issues, gathering and analyzing user feedback, and maintaining operational processes. This role is ideal for a detail-oriented, customer-focused individual who thrives in a collaborative environment and is eager to learn and grow within a dynamic team.
Roles and Responsibilities:
Partner with internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance
Identify, diagnose, and root causes user issues, coordinating closely with stakeholders like PMs and the Fraud team to ensure action
Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.
Drive policy changes, while maintaining product changelogs and determining long-term risk factors
Manage post-launch operations, including furnishing follow-ups, compliance tracking, and metrics monitoring to ensure product stability and success.
商务服务业
