Field Service Engineer

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company's R&D teams to direct technology development of new products.

Why Nova:
Certified Best Places to Work from "Great Places to Work" between 2022-2026 (Rated by our employees) Top 30 in our industry category
Doubled in revenue from 2020 to 2022
Customer focus: We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
Continuous learning: We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers
You'll be joining Nova's Global Business Group (GBG), a collaborative and high-performing organization that values teamwork, innovation, ownership, and customer success.

Responsibilities
Implement the Customer Support Policy for the Nova End User. Supervise, maintain, and support Nova systems in the field
Support Nova and End Users service as defined under Nova's warranty and service support agreements
Maintain proper reporting methods for all activities of customer support as defined by the US Customer Support Manager
Maintain Nova's parts inventory under the position's control. Maintain proper level of stock in accordance with Nova's spare parts stock policy, as set from time to time
Assist in new equipment installations, "add-ons," and upgrades
Provide feedback to the US headquarters based on experience gained with customers
Employ FSRs for all service activities
Produce a weekly report on assigned customers/systems covering: System's status, pare to chart, forwarding of all FSRs, customer's relevant information, sales support issues, and inventory consumption and levels (monthly)
Provide customer training and retraining. Ensure an adequate level of know how among customers' 'users'.
Manage Nova's parts inventory at the locations assigned to this position.
Assist in setting Nova's spare parts stock policy and maintain proper levels of stock in accordance with that policy.
Repair parts and components according to general service policy.
Verify that spare systems are stored properly by customers and are available without delay when needed.
Provide sales support and sales related information.
Collaborate with sales and customer on-site evaluations.

What will make you succeed in the role?
Working knowledge of integration with different equipment platforms, communication protocols such as SECS/ HSMS
Understanding of semiconductor practices, safety, ergonomics, and yield requirements