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现场服务工程师，负责上海客户Nova设备的安装、故障诊断与维护，支持OEM及终端用户，确保设备高利用率和客户满意度。
We're looking for an excellent, customer-oriented Field Service Engineer who will be responsible for Nova's products customer service, reporting to Nova's service site leader. The Field Service Engineer is an important role responsible for tool installation and resolving issues customer encounter, ensuring Nova tool has a good condition and high utilization to support customer manufactory. This position involves deep analysis of technical issues, prevention plans, and effective communications, as well as the customer satisfaction and implementation of CIP to drive stabilization, productivity, and sustainability in the customer site.
Responsibilities:
- Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.
- Support OEM partners and End Users internal service as defined under warranty and service support agreements.
- Maintain, support, and guide proper training to all users, including OEM and End User personnel.
- Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
- Maintain company's parts inventory under the position's control.
- Assist in new equipment integration, 'add-ons,' and upgrades.
- Provide feedback to the headquarters based on experience gained with customers.
Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing. With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world's most advanced industry.
- Bachelor's or master's degree in mechanical engineering or relative course.
- Knowledge and experience in the Semiconductor domain - a plus.
- Good communication skills, team player, service orientate.
- Ability to work shift and oversea support if needed.
- Proficient in English.
- Enthusiasm and energetic.
- Be good at thinking and open minded.
- Sense of responsibility and proactive attitude.
- Willing to travel if needed.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage at all levels of the organization.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
- Ability to think creatively and strategically, with an excellent problem-solving mindset.
