客房部主管

• Supervise the implementation of housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行：
o Bedroom service 臥室服务
o Bathroom service 卫生间服务
o Valet service 洗衣服务
o Cleaning service 清洁服务
o Linen maintenance 布巾维护
• Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
• Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
• Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行。
• Distribution and collection of keys
分发和收集钥匙。
• Management of all incoming and outgoing calls
管理所有的呼入和呼出电话。
• Solve employee grievances
解决员工受到的不公正待遇问题。
• Perform Room allocations
分配客房
• Perform Room inspections
检查客房
• Prioritise arrival rooms
排列抵店客人客房的优先顺序。
• Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。
• Ensure guest valet is processed and delivered in a timely manner
确保及时为客人提供洗衣服务并送还。
• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room invent