Service Performance & Development Manager

We are looking for a Service Performance &
Development Manager to help shape and continuously improve how Customer Service is delivered across our global markets.

In this role, you will combine data‑driven performance management with hands‑on ownership of service quality and improvement initiatives. You will turn insights into action and work closely with subsidiaries, internal stakeholders, and headquarters teams to drive customer satisfaction, service consistency, and operational excellence worldwide.

THE TASKS AWAITING YOU:
- Performance &
Transparency: Monitoring key service KPIs and developing clear reports and dashboards to enable global comparability
- Data-Driven Decisions: Analyzing trends and root causes, and deriving concrete recommendations for management and markets
- Global Quality Standards: Defining and harmonizing service processes and guidelines while balancing global and local needs
- Improvement &
Market Development: Managing international initiatives and strategically building capabilities and best practices in the markets
- Processes &
Innovation: Optimizing end-to-end processes and tools, and promoting data-driven and AI-powered solutions

WHAT YOU CAN LOOK FORWARD TO:
- The opportunity to actively help shape the new beginning and future of one of Europe's most successful motorcycle manufacturers
- The possibility to work partly from home office
- An attractive and performance-related salary based on qualifications and professional experience from € 57.000,00 € gross per year (extra payment possible).

Benefits: Flexible working hours, KTM_ACADEMY, Health and fitness, Childcare, Employee events, Special rates for employees, Welcome on board, Pension scheme, Homeoffice, Special Class Insurance, Free Coffee, Corporate Benefits.