Service Manager

Liebherr is one of the world's leading manufacturers of construction and mining equipment, renowned for engineering excellence, innovation, and customer-focused solutions. As we continue to grow our Mining Division in New South Wales, we are seeking an experienced and motivated NSW Service Manager to lead our after-sales operations and drive exceptional customer outcomes.

About the Role
Reporting to the Operations Manager – NSW Mining, the NSW Service Manager will lead a team of six direct reports and be responsible for all aspects of after-sales operations across the region. This is a hands-on leadership role requiring a strong operational focus, commercial acumen, and a commitment to delivering industry-leading customer support.

You will play a key role in driving operational excellence, financial performance, customer satisfaction, and continuous improvement initiatives while maintaining the highest standards of safety and team development.

Responsibilities:
- Lead and develop a high-performing team across service operations, field service, and customer support functions.
- Drive a strong safety culture and ensure compliance with all company and statutory requirements.
- Deliver exceptional customer service and build long-term relationships with key mining customers.
- Manage service operations to achieve financial targets, productivity objectives, and operational KPIs.
- Oversee service planning, workforce utilisation, and resource allocation to maximize efficiency.
- Support major maintenance, rebuild, and component replacement programs across customer sites.
- Monitor and improve service performance through data-driven decision-making and continuous improvement initiatives.
- Collaborate closely with parts, technical support, warranty, and operations teams to deliver integrated customer solutions.
- Identify business development opportunities and support...