Investor Services Manager

Investor Services Manager

ABOUT US:
As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

For our ILM (Investor Lifecycle Management) Team, we are currently looking for a Investor Services Manager. We offer a young, dynamic, and international corporate atmosphere as well as the benefit of customized training adapted to your needs throughout your career.

Your responsibilities
You will be part of the ILM services team and you will be in charge of:
Maintaining a consistent and timely clients communication on regulatory changes while ensuring compliance and operational excellence
Screening regulatory and policy changes: Serve as the primary point of contact for Clients and/or Investors about change/new regulatory matters, including AD policies and procedures.
Communication to Clients: Pro-actively communicate to clients (internal and external) update on the AML/CFT laws and regulation as well as change in risk rating assessment as driven by AD;
Notify pro-actively to clients the forthcoming change;
Assess the change fully and communicate final impact assessment and next course of actions to clients
Attend all clients' annual due diligence to support the team
Quality Assurance: Oversee the execution of all CDD and KYA processes through quarterly governance performance monitoring programs (including internal sample checks);
Act as coordinator for regulatory authorities visits and audit visits - ensure files provided for the review are clear and organized.
Plan and deliver (directly or indirectly) trainings to the staff – keep an oversight on the overall skills and competency matrices
RCSA owner – maintain tracker up-to-date and ensure action owners progress their actions timely Work closely with AD Compliance, 1LoD, and CDD/KYA Operational Teams to ensure alignment on laws and regulation and their applicability.
Own the AML handbook(s) for CDD and KYA, maintain up-to-date and specific for the relevant regions.
Oversee the execution of all CDD (Customer Due Diligence) processes delegated and ensure oversight is performed as expected. Document and retain evidences of monthly meetings and KPIs as well as annual visit.
Address and resolve all investor queries or issues promptly and effectively, within SLA response times
Work closely with compliance and CDD operational teams to ensure alignment and support for investors and their representatives
Identify opportunities for process enhancements and efficiencies within the CDD framework and to better serve clients and their investors
Ability to mentorship and to upskill people

Your profile:
You hold a degree in law, finance or economics;
You have at least 5 years experience in Compliance with a strong AML/KYC background (preferably in PSF and/or transfer agency);
You show high interest in regulatory and compliance topics
Highly skilled in communication and relationship management
You are fluent in English. Any other language will be considered an advantage;
You like working in a team and you are able to think out of the box;
You are a results-driven individual with a client-focused mindset;
You combine a large autonomy with a strong emphasis on accuracy and details.
Proficiency in Microsoft Excel, including advanced functions (e.g., VLOOKUP, pivot tables, macros). Proficiency in VBA programming for automating tasks and processing data is a plus.

WHAT WE OFFER
We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:
Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday!
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan

Plus additional local benefits depending on your location

Alter Domus is an Equal Opportunity Employer: Equity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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