(Location : Korea) Contract Manager

Act as the primary point of contact for assigned customers, ensuring effective communication, timely issue resolution, contract fulfillment, and strong long-term customer relationships. Manage the end-to-end execution of service contracts and Long-Term Service Agreements (LTSA) in accordance with contractual scope, timelines, service levels, commercial terms, and customer expectations. Plan, coordinate, and monitor contract-related activities, including scheduled maintenance, field service, spare parts supply, technical support, resource allocation, and logistics. Develop and maintain contract execution plans using Microsoft Project, including project schedules, milestones, dependencies, resource requirements, deadlines, and deliverable tracking. Regularly monitor and update project schedules to identify delays, critical activities, resource constraints, and potential risks, and implement appropriate corrective actions. Ensure all contract activities and deliverables comply with contractual commitments, technical specifications, quality standards, QHSE requirements, and internal procedures. Take commercial responsibility for assigned contracts by monitoring revenue, costs, margins, profitability, invoicing, cash flow, and overall financial performance. Ensure timely and accurate invoicing by reviewing completed services, spare parts deliveries, contractual milestones, supporting documents, and billing requirements. Monitor contract performance through KPIs, service levels, maintenance schedules, operational results, customer feedback, and financial indicators, and provide regular reports to customers and management. Proactively identify and manage contractual, technical, operational, financial, and commercial risks, including claims, warranties, delays, penalties, and contractual deviations. Manage scope changes, additional work, contract variations, customer requests, and commercial claims, ensuring that all changes are properly evaluated, documented, approved, priced, and invoiced. Coordinate closely with Sales, Field Service, Supply Chain, Logistics, Finance, Quality, and technical teams, acting as the central coordination point between customers and internal or external stakeholders. Support the full contract lifecycle, including proposal development, quotation preparation, contract negotiation, execution, renewal, extension, and commercial discussions. Identify opportunities for contract expansion and additional business through spare parts, field service, maintenance programs, retrofit solutions, technical upgrades, training, and other value-added services. Drive continuous improvement by utilizing contract performance data, customer feedback, service history, and lessons learned to improve service quality, operational efficiency, processes, customer satisfaction, and business outcomes.

Requirements:
Bachelor's degree or higher in Mechanical Engineering, Electrical Engineering, Logistics, or a related technical or commercial field. 7–10 years of relevant experience in the merchant marine industry, including service operations, business development, spare parts, field service, and customer support. Proven ability to use Microsoft Project for project planning, scheduling, resource allocation, milestone tracking, progress monitoring, and reporting. Working experience with SAP S/4HANA and CRM systems, such as ShareCRM. Proven experience in two-stroke engine service business models, Long-Term Service Agreement (LTSA) management, customer engagement, and global cross-functional collaboration. Strong negotiation skills, particularly in spare parts and field service-related business. Good understanding of global logistics, import/export processes, and international business operations. Excellent proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook. Experience managing multiple projects, priorities, deadlines, and cross-functional activities in a structured manner. Strong technical and commercial understanding, with the ability to review and interpret technical and commercial specifications in English. Practical experience in spare parts and field service business, including commercial negotiation with customers. Solid knowledge of logistics, with hands-on experience in global import and export operations. Experience coordinating and managing technical, commercial, logistics, and customer-related issues with both internal and external stakeholders. Proactive mindset with flexibility and readiness to adapt to changing priorities and business requirements. Fluency in both English and Korean, in written and spoken communication.