As a Strategic Consultant, you are a key technical consultant/architect on AvePoint’s solutions and services engagements with our clients both remotely and on-site. This role will evaluate, manage and deliver on projects that accelerate customer adoption of their Microsoft investments.
Your responsibilities will include:
Serving as the technical lead and consultant for the delivery of services engagements ranging from management, migration and protection of Microsoft 365 and SharePoint through the implementation of AvePoint tools and solutions
Architecting, configuring, and deploying enterprise implementations for the AvePoint product line and the Microsoft technology stack, including next generation product stack
Offer expert guidance on AvePoint and associated Cloud technologies.
Delivering training sessions to customers through web-based conferences or onsite at customer’s location
Implementing proposed technical strategies and solutions to satisfy customers’ business needs
Acting as the customer advocate and liaison for product management and development
Compiling technical documentation of projects and implementations as well as service deliverables
Effectively and accurately setting client expectations and deliverables
Playing the role of an the ground technical resource by providing technical support, product demonstration, and/or solution consultation
Proposing and/or designing technical solutions, which include creating prototypes and proofs of concept to assist the product selection process
Providing validation and readiness of AvePoint products against technical and business requirements
Servicing various technical projects for internal purposes
Advancing internal-QA and Scenario testing with virtualized infrastructures and technologies
Success Metrics include, but are not limited to the candidate’s ability to:
Project and explain ROI
Project and explain the Business Value delivered
Project and explain the Rate of Change
Drive Service Delivery Success
Manage Stakeholder Engagement
Drive Customer Experience
Guarantee End User Satisfaction
Monitor Technical Debt Index
Balance speed, value and quality
OK, I'm interested... is this the job for me?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.
As a Strategic Consultant, you are someone who loves working as a consultant on software delivery projects with external customers. Ideal candidates should enterprise level expertise of SharePoint, Microsoft 365 and relevant services.
Other qualities you’ll need to be a fit for this role include:
6+ years of experience in architectural design and development with a focus on planning, deploying or supporting enterprise level Microsoft 365 and Azure applications
Solid understanding of Microsoft 365, Azure, and SharePoint services architecture, components, and configuration differences for all versions
Experience in managing and running projects such as digital transformation, change management, system migrations, consolidation, and deployment
Experience with programming constructs, business logic development, information architecture, and taxonomy strategies supporting web services in a SharePoint/.NET environment
Expert in leading workshops including IT governance and information governance & compliance strategy topics for enterprise level SharePoint implementations
Working knowledge of TCP/IP, DHCP, DNS, Active Directory, DNS, SMTP, and DHCP technologies
Understanding of IT governance and compliance standards such as ITIL and COBIT
Working technical knowledge of current software protocols and Internet standards
Must be self-motivated with the ability to set and meet deadlines on multiple projects without frequent supervision
Effective oral and written communication skills with exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
Excellent technical writing skills and proven track record of composing guides, testing documents, technical outlines and schematics
Arabic speaker
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