Manager, Owned Retail Analytics & Insights, Performance Excellence

Manager, Owned Retail Analytics & Insights, Performance Excellence

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 

About the role:

The Manager, Owned Retail Analytics & Insights is an analytical role within the Retail Excellence organization, encompassing strategic planning, data analysis, and business intelligence, translating numbers into insights that drive decision-making at every level of the Owned business. This role provides exposure to creating strategic insights, sales planning, PowerBI dashboard creation and makes an impact by distilling complex data into actionable insights. We are looking for a detail-oriented, analytically-driven Manager to own performance reporting, commercial sales planning, and business intelligence across the Fashion Boutiques and FBBs.

What impact you can create at CHANEL:

As Manager, Owned Retail Analytics & Insights, you will shape how Chanel’s Owned Retail business leverages data to drive performance and strategic growth. You will:

• Deliver performance recaps that distill complex sales and clienteling data into actionable insights, influencing decision-making for senior leadership.

• Build and enhance sales planning tools and dashboards, directly impacting the efficiency and effectiveness of fashion boutiques and F&B retail teams.

• Develop and maintain business intelligence infrastructure, ensuring Chanel stays ahead in understanding market dynamics and client behavior.

• Drive continuous improvements in reporting and analytics, enabling leaders to make more informed decisions and identify new opportunities.

• Ensure accuracy and timeliness in commission and bonus payouts, supporting a motivated, high-performing field team.

Your work will empower leaders and teams with the right information at the right time, directly contributing to Chanel’s commercial excellence and retail innovation.

You are energized by:

• Solving complex problems and uncovering insights from large datasets.

• Collaborating with cross-functional teams, including tech, retail leaders, and market teams.

• Creating and evolving dashboards and reporting tools that improve business visibility and performance.

• Managing multiple priorities in a fast-paced environment and delivering results with precision.

• Presenting data-driven recommendations and stories to senior leaders.

• Supporting transformation and continuous improvement in retail operations.

What you will bring to the team:

• 5+ years of professional experience in retail, operations, business analysis, or a related field.

• Advanced analytical skills, including proficiency in Excel, PowerPoint, and data visualization tools such as PowerBI.

• Exceptional attention to detail and the ability to juggle multiple projects simultaneously.

• Strong written and verbal communication skills—capable of translating complex analyses into clear, compelling presentations.

• A passion for retail, with a deep understanding of retail business dynamics.

• Experience working independently and collaboratively across teams.

• Demonstrated ability to drive enhancements in reporting and business intelligence infrastructure.

Position Logistics

• Partially Remote: Role requires a minimum of three days in-person office presence at the designated location/office.

• Location requirement: New York

• Occasional travel may be required for meetings or market visits.

• No significant physical requirements.

Compensation:

• The anticipated base salary range for this position is $ 70,200 through $110,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing: 2-week August Office Closure and a Wellbeing fund

• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)

• Generous paid time off policies to include vacation, holiday, sick and volunteer days

• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program

• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    

• For more information, please navigate to the Fondation Chanel website here  

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.